Senior Field Service Technician

Eaton Corporation Littleton , CO 80121

Posted 2 months ago

Eaton's Electrical Engineering Services & Systems Division is currently seeking a Senior Field Service Technician to join our team! This position will be based at our Littleton, CO facility.

Eaton's Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today's cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Field Service Engineer will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

  • Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.

  • Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

  • Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.

  • Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.

  • Demonstrate the ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.

  • Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

  • Have customer service, sales ability, and ability to handle difficult customers and gain satisfaction.

  • Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.


Required (Basic) Qualifications:

  • Associate's degree from an accredited institution and/or military experience

  • Minimum of 5 years of experience evaluating and servicing electrical distribution or control systems

  • Must be legally authorized to work in the United States without company sponsorship.

  • No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

  • Experience in Variable Frequency Drives and/or Medium Voltage Drives

  • Experience evaluating and servicing electrical distribution or control systems is desirable.

  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable

  • Electrical Contractor's license

  • Professional Engineering license

  • General Contractor's license

Position Success Criteria:

  • Must possess and maintain a valid and unrestricted driver's license

  • Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.

  • Working knowledge of troubleshooting, tests and repair techniques.

  • Demonstrated ability in verbal and written communication skills. Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.

  • Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

  • Submit to periodic customer required background and drug screenings

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America - US/Puerto Rico

Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 25 % of the Time

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Senior Field Service Technician

Eaton Corporation