Senior Field Service Technician (Coffee Equipment) Greater South Chicago, Illinois Area

Your Opportunity as the Senior Field Service Technician (Coffee Equipment)-Greater South Chicago, Illinois area

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Chicago, Illinois area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Greater South Chicago, Illinois area (specifically from the Midway Airport towards southern Chicago area)

In this role you will:

• Lead the equipment service business for corporations in Chicago, Illinois, and surrounding areas.

• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.

• Provide best-in-class customer service to maximize customer satisfaction and retention.

• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.

• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.

• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.

• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

The Right Place for You

We are bold, kind, and strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• High School Diploma or equivalent.

• Resides within 1 hour drive of geographic area listed

• 4+ years of industry related experience

• Strong customer service skills.

• Self-motivated.

• Basic computer skills, including Microsoft Office.

• Valid driver's license and clean driving record.

• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis.

• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating schedule)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience preferred.

Learn More About Working at Smucker

• Our Total Rewards Benefits Program

• Our Thriving Together Philosophy Supporting All Impacted by Our Business

• Our Continued Progress on Inclusion, Diversity and Equity

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