Senior Field Service Engineer I

Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes:

• On-site technical field support, including maintenance & repair

• FDA field change orders ("recalls")

• Bench repair and remanufacturing

• Installation

• Call center

• Contract manufacturing and logistics

• FDA compliance and validation

• Project management

• Training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

This field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:

Special considerations for this position:

• This role entails Installing, calibrating, optimizing the Agilent Product, within Customer labs

• Diagnosing, maintaining and repair of the Agilent product

• Provide the support needed to keep the Agilent product running smoothly and make recommendations for software, hardware, applications, and Operating systems

• Required skills in HPLC or GC (Liquid or Gas Chromatography & dissolution with UV spectrometry)

• Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.

• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.

• Serve as subject matter expert in various product support and modalities.

• Provide support and service work for intermediate to highly complex modalities.

• Responsible for customer satisfaction pertaining to services provided.

• Responsible for following quality practices specified by EMSAR and product vendors.

• Manages assigned work orders and document all facets of the work product in EMSAR's Computerized Maintenance Management System (CMMS).

• Provides accurate and timely reporting of service status and escalations pertaining to services.

• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.

• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.

• Follows client quality requirements pertaining to services provided.

• Supports and applies appropriate quality system processes.

• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.

• Able to effectively engage in projects or processes within specific modality

• Provides process efficiency within Modality

• Ability to complete associated paperwork/documentation in and out of electronic system - paperwork consists of approximately 25% of workload

• Performs additional duties as needed and/or assigned by supervisor/manager

DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT"

• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.

• Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.

• Intermediate level technical skills.

• Oral/Written communication: Excellent verbal and written communication skills.

• Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.

• Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.

• Works independently with some direct supervision.

Qualifications

MINIMUM EDUCATION AND EXPERIENCE:

The IDEAL Candidate would have:

• A Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar, or relevant work experience

• 10 years of experience in a similar position or experience as an end user in lieu of degree

• 4+ years experience in a similar position or experience as an end user. Agilent Equipment Experience a plus

• Experience with troubleshooting and problem solving

• LC background is required. LCMS(SQ, QTOF/TOF and QQQ) background is appreciated

• Chromatography (Liquid). Spectrometry experience a plus

• Equipment/Repair Experience

• Valid driver license and liability insurance

• Ability to drive personal, fleet and/or rental vehicles

Work environment and physical demands

• Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.

• Frequent bending, squatting and stair climbing.

• Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.

• Regional day and overnight travel required

Our commitment to you:

• A great team environment

• Competitive salary

• Healthcare benefits

• Ability to work remotely

• Supportive leadership