Senior Field Representative, Services Support SCA

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB DUTIES AND RESPONSIBILITIES

Technical

• Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise.

• Performs full range of product repair, customer training, equipment and work flow observation, and engages in problem solving sharing solutions to improve methods.

• Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.

• Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant

documentation/instruction. Performs the same for equipment operations.

• Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments and potential issues relevant to assigned roles and responsibilities.

Customer Services

• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

• Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs.

Manage Workload

• Responsible for managing own time and schedule and assists in support of solutions time/schedule.

• Effectively executes all required workload management and call handling procedures, using current field call management requirements.

• Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.

Administrative

• Complies with all company policies and completes administrative tasks in an accurate and timely manner.

• Performs administrative duties as assigned including maintaining required logs, processes and reports.

• Completes all required administrative tasks in an accurate and timely manner.

• Accounts for all time and activity by recording information through the proper tracking system.

• Responsible for maintaining a car stock and/or customer on-site inventory as assigned/necessary.

Results

• Achieves expected productivity levels associated with assigned workload and level of experience.

• Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills

accordingly.

• Performs other duties as assigned.