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Senior Field Application Engineer

Expired Job

Asml Austin , TX 78701

Posted 5 months ago

Senior Field Application Engineer

Location Austin

  • TX, US Level Master Experience 2-5 Professional Functional Area Research & Development Electrical Engineering Customer Support Background Physics / Mathematics Information Technology Software Engineering Travel 10% Reference req2451

Introduction

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

Job Mission

ASML is currently looking for Field Application Engineer's to support Tachyon Process Window Enhancement and Process Window Control product at a major customer site located in Austin, TX, USA.

Job Description

Provide onsite product application support to customer engineering teams.

  • Develop strong technical relationship with direct customer interface.

  • Manage product engagement with regular customer review meetings and bringing critical customer requirements to day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
    1st line customer support role: liaise between Product Engineer Group / R&D and customer on recipe development

  • Product support: focus on product recipe debugging for advanced nodes less than 2x/1x nm. Drive & monitor of on-going customer engagements.

Customer response: coordinate and drive technical responses to customer. Project ownership: define technical specs and timeline with customer & Product Engineering Group, drafting Statement of Work, establish regular review meetings.

Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team. Working with our JIRA tracking system, and managing open customer cases. Conducting onsite basic training or coordinating requested training for our customer.

Weekly reporting/tracking of customer engagement status. Lead short term (multi month) projects within a small team (2-3 members), monitor deliveries, coach team members and handle communication between company end and customer end. Travel: Occasional international travel required.

Education

Masters / PhD in Electrical Engineering, Optics sciences or Physical Sciences.

Experience
0-3 years' experience with Computational lithography & OPC (Optical

Proximity Correction) tools, Lithography knowledge a plus. Previous experiences with direct customer interface. Candidate must have strong analytical and problem solving skills.

Personal skills

Strong communication, organization and leadership skills, ability to work effectively with other teams

  • Strong interpersonal skills and ability to work effectively with different cultures. Prefer candidate have background in OPC, mask data preparation, physical design, lithography and other wafer processing steps.

Context of the position

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position primarily works in an office

environment. It requires frequent sitting, standing and walking. Daily use of a

computer is required. May stand for extended periods when facilitating

meetings.

The physical demands of the position described

herein are essential functions of the job and employees must be able to

successfully perform these tasks for extended periods. Reasonable

accommodations may be made for those individuals with real or perceived

disabilities to perform the essential functions of the job described.

Other information

EEO/AA (W/M/Vets/Disability) Employer


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Senior Field Application Engineer

Expired Job

Asml