Senior Field Application Engineer
ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.
ASML is currently looking for Field Application Engineer's to support Tachyon Process Window Enhancement and Process Window Control product at a major customer site located in Austin, TX, USA.
Provide onsite product application support to customer engineering teams.
Develop strong technical relationship with direct customer interface.
Manage product engagement with regular customer review meetings and bringing critical customer requirements to day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
1st line customer support role: liaise between Product Engineer Group / R&D and customer on recipe development
Product support: focus on product recipe debugging for advanced nodes less than 2x/1x nm. Drive & monitor of on-going customer engagements.
Customer response: coordinate and drive technical responses to customer. Project ownership: define technical specs and timeline with customer & Product Engineering Group, drafting Statement of Work, establish regular review meetings.
Bringing technical requirements or technical issues to members of Product Engineering Group and/or R&D team. Working with our JIRA tracking system, and managing open customer cases. Conducting onsite basic training or coordinating requested training for our customer.
Weekly reporting/tracking of customer engagement status. Lead short term (multi month) projects within a small team (2-3 members), monitor deliveries, coach team members and handle communication between company end and customer end. Travel: Occasional international travel required.
Masters / PhD in Electrical Engineering, Optics sciences or Physical Sciences.
0-3 years' experience with Computational lithography & OPC (Optical
Proximity Correction) tools, Lithography knowledge a plus. Previous experiences with direct customer interface. Candidate must have strong analytical and problem solving skills.
Strong communication, organization and leadership skills, ability to work effectively with other teams
Context of the position
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position primarily works in an office
environment. It requires frequent sitting, standing and walking. Daily use of a
computer is required. May stand for extended periods when facilitating
The physical demands of the position described
herein are essential functions of the job and employees must be able to
successfully perform these tasks for extended periods. Reasonable
accommodations may be made for those individuals with real or perceived
disabilities to perform the essential functions of the job described.
EEO/AA (W/M/Vets/Disability) Employer