Senior Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Client Relationships

• Proactively develop and manage local client relationship ensuring that expected service levels are achieved.

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

• Deliver an exceptional quality of service to the client, as reflected by client feedback.

• Ensure client satisfaction with the site leadership team by providing a seamless interface of facilities service delivery through leadership, responsiveness and creativity that develops and maintains a positive relationship.

Service Delivery

• Manage the sites in accordance with all agreed policies, procedures and contract scope.Follow the annual performance plan; accomplish Key Performance Indicators as agreed with client and within the MSA. The FM will maintain their own monthly stats to support their self-assessments of the program.

• Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the regional manager for consideration.

• Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.

• Manage repairs and maintenance and other requests, tracking to completion.

• Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.

• Effectively manage the JLL computerized maintenance management system service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.

• Coordinate with other client teams which may include workplace experience, concierge, office services, national real estate and outside consultants.

• Lead small scale construction activities.

• Support the sourcing SME and regional facilities managers through the vendor contract and procurement process.

Finance Management / Cost Control / Profitability

• Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.

• Identify cost savings opportunities and track and contribute in compliance with the MSA KPIs.

• Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.

• Support Regional Facilities Manager with creation of the annual operating budget and monthly variance reports.

• Review and approve vendor invoices using available systems and in compliance with all account policies and procedures.

• Ensure compliance within delegated financial and contractual authorities.

Leadership

• Actively support an environment of teamwork, cooperation, performance excellence and personal success

• Align with facilities leadership team as a manager and act in a managerial capacity at the site level.

• Manage the facility operation (or operations if multiple sites), through collaboration with direct employees, Landlords, and third-party service providers, to ensure that all KPI and SLA are met or exceeded.

Sound like you? To apply you need to possess:

• Bachelor's Degree or Diploma in Facility, Property or Operations Management is desirable.

• Minimum 5 years' experience in facilities, property management or related field.

• At least five years of supervisory experience in a facilities management- related field, including client service, conference services, vendor contracts and/or related services.

• Proficiency in a range of information technology tools and platforms.

• Excellence in communication skills.

• Strong analytical, organizational and presentation skills.

• Knowledge of local health and safety requirements.

Estimated compensation for this position is:

121,000.00 - 143,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site -San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.