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Senior Expediting Agent (Customer Liaison) (Houston, TX, US)

Expired Job

Panalpina Houston , TX 77020

Posted 3 months ago

Req ID: 156018

Job Function: Cross-Product Functions

Full-Time/Part-Time: Full-time

Contract Type: Regular Employment

Job Level: Professional

Department: Other Cross-Product Functions (CPF-10), Cross-Product Functions


Location: Houston, TX (HOU), United States

Contract Type: Regular Employment

Full time/Part time: Full-time

Travel Required: 0%

Start Date: 17/09/2018

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services. We operate a global network with some 500 branches in more than 80 countries, and employ approximately 15,000 people worldwide.

We are looking to hire an Senior Expediting Agent (Customer Liaison) who will process shipments in a safe and accurate manner ensuring operational excellence, high productivity and customer satisfaction while overseeing the daily operations of an A or B level customer. Interface with customer to ensure that Panalpina provides effective freight and logistics solutions, clarify operations processes and resolve issues.


  • Monitor status of material on customer's purchase orders from placement of order with vendor until arrival at Panalpina (accomplished through use of expediting application)

  • Prepare status reports as required

  • Provide accurate and timely updates on material status to customer, consignee, or field location (as required)

  • Assist customer in responding to technical inquiries and be first point of contact for customer for any issues regarding PA

  • Participate in logistics planning meetings with the customer

  • Work with project material scheduling in order to offer suitable logistics plan

  • Advise customer on US export requirements and in country requirements

  • Present various sea/air/domestic freight solutions to maximize delivery schedule and keep costs under control

  • Consult with customer on PA processes for receiving, checking, resolution of discrepancies, packing and relevant document prepartion including time frames for each process step

  • Meet with various third parties to develop most effective plan for their activity to work within project guidelines

  • Establish good working relations with vendors and suppliers

  • Maintain efficient information flow with packers and forwarders on orders requiring special handling

  • Report timely and comply with deadlines

  • Report to management on any unusual issues regarding shipments

  • Adhere to policies and practices regarding safety

  • Perform other functions as assigned by management


  • High school diploma or equivalent

  • Post-secondary vocational training or college degree in Business Administration, Transportation or Supply Chain Management is preferred

  • Excellent knowledge of export, packing, freight forwarding and packing regulatory requirements with proven track record of two (2) years in industry

  • Knowledge of related Panalpina products and features

  • Working knowledge of local market (customers, competitors, suppliers)

  • Prior success delivering results in a similar customer and deadline-driven global environment


  • Customer-focused and effective problem solver

  • Ability to collaborate and communicate effectively with Internal and External customers

  • Delivers results while embracing change, generating new ideas, and adhering to principles and values

  • Demonstrates good judgment and ability to make decisions

  • Analytical skills to collect and measure data with improvement of data quality as long-term perspective

  • Stron inter-personal and communication skills capable of creating reports, letters, documentation, SOPs, etc.

  • High product knowledge of the customer's related IT products

  • Ability to solve problems quickly and completely while thinking in solutions

  • Abe to empathize with client and represent client's needs effectively while protecting Panalpina's interests

  • Successfully manages competing priorities and completes individual tasks and as part of the Team

  • Willingness to learn and take responsibility for self-development

  • Proficient in Panalpina forwarding, web-based, and Microsoft Office applications (Excel, Outlook, Word)


  • Must be able to communicate effectively in English in a professional business environment

  • Due to Panalpina's global presence and customer base, fluency in foreign languages is highly desirable

Specifics for Job / Environment

  • The position is located in Houston, TX (HOU)

  • Work is performed in a professional business environment

  • Due to fluctuating customer and business requirements must be willing to frequently work overtime, including holidays and weekends


  • The duties listed above are intended as illustrations of the various types of work that may be performed and are subject to change as the needs of the organization and requirements of the job change.

  • In order to be considered for this position you must apply online.

  • Applications outside of the geographic region for position applied will not be considered, unless otherwise noted in job posting.

Panalpina is an Equal Opportunity/Affirmative Action Employer

Our vision is to deliver reliable Supply Chain Solutions that add value to our Customers--every time!

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Senior Expediting Agent (Customer Liaison) (Houston, TX, US)

Expired Job