Senior Engagement Manager, Global Services - Cloud Migration

Splunk Seattle , WA 98113

Posted 2 months ago

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world's first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

In this role as a Sr Engagement Manager for Cloud Migrations, you are critical to customer success by prescriptively shaping and leading the sale and execution of migrations engagements to Splunk Cloud. You will act in both pre and post-sales activities, support the shift to expert services, assist in the transformation to Splunk Cloud, and drive to an improved customer experience.

Responsibilities:

  • Engage early in the sales process to position the right solution to the customer to ensure customer satisfaction and meet their business objectives

  • Shape customer expectations and deeply align outcomes with customer requirements with a focus on business value in Splunk Cloud

  • Collaborate with individuals across the company from Product Management, Engineering, Product Marketing, Professional Services, Sales, Sales Engineering, Technical Enablement, Education, Customer Success Management, and Support.

  • Responsible for multiple internal projects, financial targets, supports resourcing, defining measurement, and monitoring success; this may include experimental projects with new services offerings, tools, and/or methodologies

  • Manage and maintain services offerings, mapping to sales plays and incentive programs, and aligning on enablement and delivery strategy

  • Manage technical project escalations through to resolution, safeguard the escalation process, ensure expectations are clear, and hold accountability cross-functionally throughout the organization

  • Assist in the creation of innovative solutions to accelerate adoption, reduce gaps in functionality, and shorten time to first value

  • Good corporate citizen - two-way flow of relevant and timely information; work as a team for the most efficient use and deployment of resources.

  • Embrace continuous learning, maintain up-to-date knowledge of Splunk products, functional knowledge, and industry best practices

  • Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. We also believe mentors help both sides of the equation.

  • Work alongside other Splunk Practice Leaders and industry Specialists

Requirements:

  • Significant software consulting experience, with considerable focus in Professional Services and implementation/integration of enterprise software solutions

  • Notable experience managing, leading and/or delivering Professional Services

  • Experience in the sale of Professional Services in customer-direct relationships

  • Significant knowledge of GTM functions, including sales collateral, procurement methods, and contract lifecycle management

  • History of managing technical, cross-functional Professional Services teams (e.g., consulting, implementation, trainers, project managers) and delivery subcontractors and partners

  • Proven experience leading change, developing processes, implementing procedures and working collaboratively across organizations to achieve desired outcomes

  • Substantial demonstrated experience building and scaling a Professional Services business with accountability for financial targets

  • Experience developing and coaching technical talent for individual contributors managers

  • Experience working with cloud in a variety of cloud environments (i.e., AWS Public Cloud, and AWS GovCloud) is required

  • Experience working with software teams i.e. Engineering and Product Management to develop customer guidance around technical challenges is highly desirable

  • Organized with a healthy sense of urgency, able to set, communicate, and meet aggressive deadlines with competing priorities

  • Ability to quickly explore, examine, understand complex problems, devise action plans, and rapidly execute

  • Self-motivated and self-educating, always interested in keeping up with technology and improving oneself

  • Exceptional verbal, written, social, executive presence, and interpersonal skills

  • Ability to thrive in a dynamic, fast-growing environment while working remotely from other members of your team

  • Willing to travel up to 50% globally

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

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Senior Engagement Manager, Global Services - Cloud Migration

Splunk