Senior Engagement Manager

General Assembly New York , NY 10007

Posted 2 months ago

Who are we?

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today's most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte's Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Role

We are seeking candidates for the role of Senior Engagement Manager. In this role, you will manage delivery of General Assembly's largest client programs, maintain and grow our most important client relationships, and ultimately be responsible for organizing teams to deliver on $3-5 million of annual client revenue. It's an amazing opportunity to manage a portion of GA's growing Enterprise business, and lead cross-functional teams to deliver on the largest and most important programs for our clients.

Role Description

As a Senior Engagement Manager, you manage delivery of General Assembly's largest client programs, maintain and grow our most important client relationships, and ultimately are responsible for organizing and managing cross-functional teams to deliver on the largest and most important programs for our clients, and $3-5 million of annual client revenue.

Responsibilities:

  • Manage top tier, Fortune 100 client relationships, and partner with sales team to expand accounts

  • Lead Engagement, Product, and Instructional teams to deliver complex programs at scale

  • Lead project planning and scoping process, pre- and post-sale, by creating and managing project timelines and building internal and external project documentation

  • Act as primary client-facing point of contact week over week, including leading client updates and addressing escalated client questions

  • Build and manage program P&Ls to ensure profitability in line with company targets

  • Proactively identify new ways for GA to contribute to clients' talent upskilling and reskilling strategies

  • Monitor program success as measured by learning and sentiment metrics

  • Partner with GA's global network of subject matter experts to deliver in-person and online training programs in data, product management, tech, digital marketing, and innovation culture

  • Manage team of Engagement Managers on your accounts (may be direct or dotted line), providing direction, guidance, and development while driving for results

Skills & Qualifications

Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects and are exceptional problem solvers. They are comfortable with ambiguity, and also possess polished communication skills, infectious positive energy, and a passion for fast-paced and dynamic environments. Ideal skills/experience includes:

  • 3+ years using Excel and Google Suite

  • 2+ years as primary client-facing project owner

  • 2+ years managing a team

  • 2+ years leading cross-functional projects

  • 1+ year owning a P&L preferred

  • Experience working in pre-sales/legal support function a plus

  • Experience using salesforce a plus

  • Experience coordinating training programs a plus

Competencies

  • Planning

  • Presentation Skills

  • Directing Others

  • Interpersonal Savvy

  • Dealing w/Ambiguity

  • Drive for Results

  • Business Acumen

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Senior Engagement Manager

General Assembly