Senior EHR Support Analyst -Asheville NC

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Senior EHR Support Analyst

• Asheville NC today with North Carolina Division Office.

Benefits

North Carolina Division Office, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Senior EHR Support Analyst in Asheville NC. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Senior EHR Support Analyst supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.

The Senior EHR Support Analyst facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

GENERAL RESPONSIBILITIES

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.

• Leads and facilitates multiple facility core clinical systems team on clinical IT activities

• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests

• received from the division Service Desk or other division or facility service resources; provides status on user issues

• Works with enterprise and division subject matter experts and services resources and the enterprise Service

• Desk in managing resolution of clinical application incidents and requests

• Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products

• Provides on-call assistance as needed.

• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility

• Facilitates and manages maintenance of multiple facilities specific dictionaries

• Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities

• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed

• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications

• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities

• May develop clinical application reports as needed

• Performs quality audits and tracks metrics related to clinical application use

• Participates in meetings as a member of facility clinical leadership for supported facilities

• Promotes system security and patient confidentiality and helps ensure compliance

• Coordinates the execution and use of tools for audits

• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

• Adheres to Code of Conduct and Mission & Value Statement

• Participate in special projects as needed and performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Understanding of clinical operations and application support processes and workflow

• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

• Demonstrated ability to establish and build strong relationships across a broad range of personality types

• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally

• and in writing

• Demonstrated customer orientation

• Excellent leadership and teaching abilities

• Demonstrated advanced computer skills

• Understanding of reporting tools functionality and capabilities

• Must be able to drive to assigned sites to complete work

Preferred:

• Proficiency in various programming and clinical application reporting tools

• Customer service orientation and/or training

EDUCATION & EXPERIENCE:

• Bachelor's degree preferred

• Five years' experience required in clinical application support or related clinical work experience

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Senior EHR Support Analyst

• Asheville NC opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.