Senior EB Digital Officer

Assists Security Service members, potential members, and non-members via email, secure messaging, telephone, fax, or mail following the Member Contact Center standards. Independently processes a variety of transactions and inquiries in accordance with policies and procedures.

Services account requests and inquires received via all electronic channels to include email, secure messaging and letter requests. Also services and corresponds with members in a professional and timely manner via electronic and written means. Processes member transactions/requests in a proficient, timely, and accurate manner within all applicable processes/procedures while following all established procedures, guidelines, and applicable regulations.

Assists in coaching and providing feedback to MCC representatives as necessary. Resolves complex account issues and inquiries. Works with other departments to ensure member satisfaction is met in a timely, efficient, and accurate manner.

Engages and participates in a teamwork environment to ensure all departmental goals, leading to the overall attainment of credit union goals, are achieved. Demonstrates a positive professional and business owner mentality. Displays confidence and decision making abilities.

Shows empowerment by identifying member needs and utilizing resources to find sensible solutions that assist our membership. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

SNPIJ

High school diploma or equivalent. Minimum of seven (7) years of call center or financial institution or comparable experience in cash handling, customer service, or sales.

High level of interpersonal skills, including excellent verbal communication skills, excellent writing skills, and excellent telephone communication skills. Problem solving ability, attention to detail, responds to requests in a timely manner. Able to operate a personal computer and good knowledge of Word, Excel, and Internet.

Attention to detail and ability to correspond to requests in a timely manner. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills. Independent problem solving ability.

Time management skills to include being timely and efficient in all aspects of job. Able to multitask in a fast-paced environment. Function with minimum supervision.

Expected to exhibit individual initiative and work independently. Excellent listening skills.Successful completion of appropriate Member Contact Center Career Path Test. Must complete Products and Services training, Initial Skills Training, Lendline / Loan training, Credit Cards, Electronic Bill Pay, Truth in Savings, Bank Secrecy Act, and other module training as prescribed by supervisor.

Bilingual verbal and written skills a plus.Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees.SSFCU offers a comprehensive total rewards package.

Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.