Senior Director, Technical Program Management: Big Data & Observability

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Job Category

Program & Project Management

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Team Overview

Managers of Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional TPM Teams for initiatives within our Technology & Products organizations. TPM Manager's lead teams, act as player coaches in also leading programs, oversee programs through from beginning to end, partnering with their engineering leads to set the framing for successful programs, and ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

Role Overview

The Senior Director of Technical Program Management will lead a team of TPMs in support of engineering teams within our Big Data and Observability portfolio, drive multi-year large-scale programs to deliver the best internal monitoring and big data platform in the industry. Big Data enables Salesforce teams to move, store, and process large scale data to power CRM and observability use cases by offering multi tenant, trusted, managed services. The "Observability" charter represents the critical path to enable service owners to improve mean time to detect, remediate and resolve issues, thereby providing a great opportunity to make an impact in improving customer satisfaction for the company.

You will lead, contribute and co-ordinate with cross functional, domain areas like Engineering and Product, and the Executive Leader Team to drive planning and execution of programs. This is a fast paced, dynamic environment that involves working with multiple products and tech stacks leveraging the latest big data, monitoring, and observability industry standards. As change is constant at Salesforce, you must be comfortable dealing with ambiguity and rally a team behind a vision, even if things are not super clear to begin with! This is a people management role.

About You

• Love to wear multiple hats.

• Builds the relationships to make things happen.

• Keen reader of people, culture, and tea leaves.

• Highly functional in a dynamic, energizing environment.

• Comfortable switching between the tactical and strategic.

• A service-oriented person who "Thinks Customer."

• Outstanding executive presence and communications superstar.

• Seasoned leader of teams who parters well with executive stakeholders.

• Player coach - leads team, but also does own work as needed on independent programs.

Your Impact

• Lead teams to catalyze business outcomes with our engineering partners. Mastered the ability to communicate to teams, set goals, give feedback, motivate and inspire, manage escalations, work through employee support processes, and grow team members to their full potential.

• Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.

• Drive teams through the Software engineering experience through multi release plans using Agile and demonstrated analytical and technical skills.

• Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).

• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

• Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

• Must be willing to work Pacific Coast time zone and flex to East coast when necessary.

• 15+ yrs of experience managing large complex programs/projects utilizing Agile/Scrum, Kanban and other program management project execution methods.

• 8+ years of solution management experience for software or SaaS experience.

• 6+ years of experience leading engineering and other cross functional teams.

• 5+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.

• People Management Experience

• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.

• Ability to successfully partner with all functions across the entire company.

• Enterprise software/technical program or engineering management experience at an enterprise technology company.

• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

• Experience with Portfolio Management.

• Ability to master technical subjects and technologies relevant to the program.

• Strong organizational, project management, analysis, and communication skills.

• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

• A related technical degree required

Preferred Requirements

• Experience with the Salesforce Platform and products

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $203,000 to $309,700.

For California-based roles, the base salary hiring range for this position is $221,500 to $337,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.