Senior Director, Sgep Regional Operations

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Functions:

• Provide strategic direction and leadership to multiple SGEP programs

• Provides top tier customer service to the lottery management team as required

• Responsible for achievement of financial plan and regularly evaluate the efficiency of business

• Works with all stake holders to ensure proper delivery of contract and customer requirements

• Participates in procurement/RFP process, including pricing model and strategy development

• Develops and manages profit enhancing programs involving both cost containment and revenue generation

• Responsible for monitoring and analyzing operational KPIs and development of improvement targets

• Ability to manage project schedules while meeting project deadlines and budgets

• Responsible for overall development of all personnel and staff reporting directly or indirectly

• Other responsibilities as assigned

Position Requirements/Qualifications:

• Good understanding of systems, instant tickets, and marketing plans

• Experience with budgeting and forecasting

• Experience in dealing with senior level people at Lotteries

• Communicates and work effectively with customers, outside vendors/consultants and other departments within SG

• Demonstrated organizational and project management experience

• Experience in data analysis and report generation

• Be able to perform each essential duty satisfactorily

Qualifications

Education and/or Experience:

• BS Degree in Business, Management or related field or equivalent experience

• Minimum 5 years demonstrated marketing and/or management level experience (related experience in the Lottery industry is a plus)

• Strong leadership and management experience

• Advanced knowledge of customer support operations

• Experience in a high volume environment

• Ability to work effectively with senior level Company management as well as lottery management and state government officials

Skills/Abilities:

• Excellent written and verbal communication skills with strong attention to detail

• Excellent presentation skills

• Good leadership skills

• Ability to remain tactful and diplomatic in difficult situations

• Positive and self-motivated attitude and ability to work with others as a team

• Organized and can handle multiple issues at the same time

• Ability to coordinate and complete multiple tasks in time sensitive manner

• Ability to work with minimal supervision

• Acute attention to detail

• Excellent interpersonal skills-ability to work with all levels of staff

• Ability to travel as necessary

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.