Senior Director, Salesforce Product Management

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Summary

At Global Payments North America (NA) Merchant Business, Salesforce Platform powers our Marketing, Business Development, Sales and Operations workflows to deliver best-in-class merchant experiences for our Payments, Point of Sale and Payroll businesses. You'll work with teams responsible for partner experience, merchant boarding, order fulfillment and servicing to support critical business operations, ensuring business teams have clarity, flexibility, and the tools they need to deliver excellent customer experiences.

We're seeking an outstanding Product Management Leader to drive the future of the Salesforce Platform at NA Merchant Business, specifically focused on Sales, Servicing and Telephony integration and feedback loop to drive optimization/tuning of operational workflows.

The ideal candidate is an experienced product leader, who is passionate about making merchants, partners and stakeholders and their teams successful. This is a high-profile role that is ready for a candidate who wants to take their career to the next level.

Responsibilities

• Define and own product vision, strategy and roadmap for Salesforce Platform, focused on Sales and Servicing and Telephony integration and feedback loop to drive optimization/tuning of operational workflows.

• Drive end-to-end product lifecycle from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics.

• Collaborate with internal Salesforce engineering teams to scope, prioritize and drive feature specifications.

• Engage with merchants, partners, and business stakeholders to deliver roadmap updates, get solution feedback, and identify additional challenges and opportunities.

• Research and understand industry trends and offerings in the Salesforce ecosystem including Generative AI.

• Deeply collaborate with architecture, data team and various internal applications teams within the organization to ensure a holistic approach for deploying Salesforce cloud solutions in compliance with data privacy and information security company standards.

• Represent the Business Technology team as the domain and product expert for all Salesforce Cloud solutions at merchant and partner, business development, sales, revenue operations, marketing and operations interactions.

Required Skills

• 8+ years of Product Management or similar experience with highly technical products/platforms

• Extensive experience working in Salesforce Marketing, Sales and Service clouds platform space including strong technical background and ability to interface with engineers and architecture in the space

• Outstanding written and oral communication skills, including experience presenting to executive leadership, participating in the quarterly program increment planning cycle, and handling sensitive, critical issues.

• Experience working in and delivering products or services in an agile/lean environment including backlog management (user stories, epics and bugs)

• Deep experience in gathering and transforming product requirements into a practical product roadmap.

• Experience driving deep collaborations and alignment within the company and with external partners.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

Desired Skills

• Experience defining & building business solutions with Salesforce cloud platform, other CRM platforms and capabilities, focused on enabling different personas to get their jobs done as part of end-to-end merchant lifecycle.

• Good understanding of Generative AI and LLM landscape.

• Experience working with Data Science and ML Engineering teams.

• Experience working in the Financial Services industry is a plus.

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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.