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Senior Director, Revenue Operations

Expired Job

Everfi Washington , DC 20319

Posted 3 months ago

EVERFI, Inc. is the leading education technology company that provides learners of all ages education for the real world, through innovative and scalable digital learning. Founded in 2008, EVERFI is fueled by its Software-as-a-Service (SaaS) subscription model and has certified over 16 million learners in critical skill areas. Some of America's leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, TPG Growth, and The Rise Fund. The EVERFI Education Network powers thousands of partners in their education initiatives, such as The White House, NFL and MLB, Pharrell Williams, and many more. Our team consists of passionate employees across the US and Canada who thrive in a fast-paced collaborative environment.

The Senior Director of Revenue Operations will work alongside the Senior Vice President of Sales Operations to drive sales and operational excellence across EVERFI's four business units. Our ideal Senior Director will be both strategically minded and operationally focused in order to architect and improve upon key business processes and evolve our systems and infrastructure needed to support growth.

Primary Leadership Responsibilities:

  • Team Management

  • Lead a team of sales operations members while also contributing individually to the business

  • Process Architecture, Standardization, Improvement & Oversight

  • Maintain executive-level relationships across the company; ensure complete understanding of all processes necessary for each business vertical to conduct sales; develop standardization -- find commonalities and drive consistency across verticals to enable company-wide KPI capture

  • Lead and architect process flow of all order-to-cash operations in Salesforce. Document, train and ensure adherence by sales; proactively identify where there are gaps in process and react quickly to improve.

  • Lead cross-functional initiatives collaborating with IT, Sales, Channels, Marketing and Finance. Collaborate regularly with finance to drive data quality initiatives ensuring that all sales order data is clean and accurate

  • Lead sales process improvement including partnering with sales leadership and AEs to ensure sales process is followed; implement exception reporting and other necessary evaluations to ensure adherence to the sales process

  • Key Performance Indicators & Business Insights

  • Refine key performance metrics and dashboards to provide visibility to sales leadership; regularly provide key business insights and recommendations for improvement to executives

  • Regularly lead contributions to executive level presentations and data requests

  • Tools & Enablement Operations

  • Evaluate, implement, and manage all sales tools and technologies complementary to our CRM (Salesforce)

  • Drive special projects that aim to improve data quality, replace manual reporting through automation

Education and Experience:

  • 7+ years experience in Sales Operations leadership and management

  • Excellent analytical, business intelligence and project management skills

  • Expertise in Salesforce and the Salesforce ecosystem and other sales related software and tools

  • Hands-on knowledge of Salesforce.com, Xactly, CPQ solutions

  • Demonstrated focus on being able to translate data and metrics into predictable business insights and compelling presentations

  • Proven leadership and facilitation of cross-functional initiatives, collaborating with IT, Finance, Marketing

  • Excellent verbal, written, and presentation communications skills, particularly to senior executives

  • BS or BA degree required, MBA is a plus

You demonstrate the following:

  • A proactive and curious self-starter

  • A problem solver

  • An excellent collaborator

  • A great listener and communicator

  • Able to execute on a vision

  • Adept at communicating to and presenting to C-Suite

Perks:

  • Competitive base salary, 401k plan with company match, & equity plan

  • Health, dental, & vision coverage

  • Generous paid time off program

  • Opportunity to work with talented people who also have fun in the workplace

  • Casual work environment

  • Great open office on the Georgetown waterfront

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals


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Senior Director, Revenue Operations

Expired Job

Everfi