Senior Director Regional Operations

Join our team as a Senior Director of Regional Operations at the Lancaster Family Health Center in Salem, OR. In this role you'll have oversight and responsibility of two primary care clinics in Salem directing medical, dental, behavioral health, pharmacy, and scheduling call center operations. This includes effectively managing staff and productivity and financial budgets, ensuring patient satisfaction targets are met, and championing quality assurance programs.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What We Offer

• Salary $116,000 -$156,000 DOE with ability to go higher for highly experienced candidates.

• $10,000 sign-on bonus in first paycheck; $1,000 bonus at 12 months.

• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, uniform allowance, and more.

• Relocation allowance available.

Essential Functions/Responsibilities/Duties

• Manages three or more service line clinics/stores (medical, dental, pharmacy), with 100+ FTEs, 65,000 to 100,000 encounters, and an expense budget of $16-25 million. Increased clinic and service line scope impact the essential job functions as larger business operations lead to more complex and varied operating conditions.

• Coaches, mentors and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.

• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.

• Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.

• Creates and maintains an inclusive work environment that respects diverse ideas, backgrounds and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives and maintains an employee engagement culture.

• Responsible for the patient experience in all service lines at sites and achieving organizational goals for Patient Satisfaction.

• Responsible for achieving enrollment standards, patient quality metrics; patient access; and appropriate ED utilization as required by managed care organizations.

• Manages all workflows at the site, including the clinic billing process for all applicable service lines within the site.

• Exemplifies excellent customer relations with patients, visitors, and other employees. Addresses all patient complaints. Holds staff accountable for conformity to customer service policy and patient satisfaction.

• Partners with local healthcare leaders to develop a coordinated delivery system within the communities serviced by the clinics.

• Develops and maintains ties and/or networks in the local community for the purpose of promoting the mission of Yakima Valley Farm Workers Clinic (YVFWC).

• Recommends the establishment, expansion, modification or elimination of services, based on an understanding of community need, organizational capability and financial viability.

• Develops an annual encounter budget for all applicable service lines and is responsible for the achievement of the budget.

• Contributes to the creation of the sites financial budget and manages variances for all controllable budget line items.

• Develops and drives operational improvement and change management initiatives within the clinics. Leads the site leadership team in continuous improvement practices.

• Ensures compliance with Joint Commission, Meaningful Use, National Committee for Quality Assurance (NCQA), Uniform Data System (UDS) and local and state/federal regulations.

• Performs other duties as assigned.

Qualifications

• Education: Bachelor's Degree in Business Administration, Healthcare Administration, or similar.

• Experience: Seven years' supervisory or leadership experience in a healthcare environment. Five years' supervisory experience is required with a Master's Degree.

• Professional Licenses/Certificates/Registration: Valid Driver's License and proof of automobile liability insurance coverage.

• Knowledge/Skills/Abilities: Knowledge of Oregon State Basic Health Plans. Knowledge of Community and Migrant Health Centers and primary healthcare services. Ability to problem solve, prioritize, and communicate effectively. Proficient with Epic or other patient information system, Microsoft Word and Excel. Knowledge of medical and/or dental office operations preferred. Ability to speak Spanish preferred.

Our mission celebrates diversity. We are committed to equal-opportunity employment.