Senior Director Professional Services Operations

FIS Norcross , GA 30071

Posted 4 months ago

Senior Director Professional Services Operations JR80863

FIS is looking for a Senior Director Professional Services Operations to join our team in Atlanta, GA.

This position will report directly to the Head of Professional Services.

This role will be responsible for creating, establishing and improving Professional Services Operations at divisional level and across our professional services functions across Payments, Digital & Banking, Wealth & Retirement, Merchant and Data Insights. This role will have crisp objectives to establish and improve all facets of practice operations functions, including Resource Planning, demand management, project, program and portfolio status reporting, practice measurement and performance trending and reporting, communications among others. This would require operating with tight alignment with each Professional Services group leaders and teams, to drive standards, consistency and adherence to operational processes and disciplines.

This role will also be responsible for incubation and shaping of New Professional Services offerings across each of the divisions.

This leader will collaborate, partner, and execute across a diverse set of stakeholders to ideate, incubate and develop new services including packaging, Go To Market planning, pricing models and marketing to take to our clients. The role will have crisp objectives to incubate and take to market a set of services, with clear expectations for these to generate revenue and achieve its targets.

We are in the process of transforming our professional services organization and this role is key to this journey, with creation of a Practice Operations function that enables operating Professional Services as a mature business and establishes the foundation to drive growth.

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