Senior Director, Product Management - Developer Experience

Servicenow San Francisco , CA 94118

Posted 4 months ago

Job Title Senior Director, Product Management Pro-Developer Experience

Location: San Francisco, CA

This position reports to: Head of Product, Platform Business

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

  • We are looking for a product leader to define, plan, and execute on a clear product vision around an "end to end" developer experience. Developers love APIs, the right leader in this role can devise an API strategy to ensure the power of our platform can be unlocked to the entire developer community. Tooling is also a critical aspect of the developer experience and we need to provide the right tool for the right job in the development lifecycle - from IDEs to debugging tools to CI/CD. You will be working with cross-functional teams (product, engineering, developer evangelist, marketing, sales, and support). In this role, you will compose a strategy based on industry trends, market competition and developer needs. You will interact with our developer community, services and field team to understand their challenges with developing on the Now Platform. Be able to influence through thought leadership and building strong relationships. You must have effective verbal and written communication and a strong technical background to connect with the audience.

  • Work with your Product Management team to identify, specify, and prioritize features and capabilities through direct input with customers, analysts, developers and architects and your knowledge of the domain.

  • Lead the vision and roadmap for developer tooling and dev experience and drive buy-in from key stakeholders.

  • Be the product champion externally, and passionate voice of the customer internally.

In order to be successful in this role, we need someone who has:

  • 7-10+ years of product experience

  • Direct development experience

  • Experience with technical product management information development, API ecosystems, and developer communities

  • Capable of balancing the product strategy with market delivery

  • Self-starter and goal oriented mentality

  • Passionate, multi-tasking, and attention to detail

  • Team player who puts customers reputation above oneself

  • Strong leadership skills with a proven track record of developing communities, multi-cultural remote and cross-functional teams

  • Adaptable, flexible and influential to challenge and change

  • Expert presenter with analysts, customers, large events and on camera presence

  • Superior analysis, problem-solving and negotiation skills

  • Excellent analytical, collaboration, verbal and written skills.

  • Experience with web technologies or SaaS required.

  • BA / BS degree or equivalent

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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Senior Director, Product Management - Developer Experience

Servicenow