Senior Director, Pre-Sales Solution Architects

New Relic San Francisco , CA 94118

Posted 2 weeks ago

New Relic

Senior Director, Pre-Sales Solution Architects

San Francisco, California

Atlanta, Georgia

Your Opportunity

New Relic's Presales Solution Architect organization partners with our largest and most strategic customers to advise them on how to apply the New Relic platform in support of their initiatives and teams. We evangelize our strategic direction and vision, and collaborate with our Product organization to incorporate key insights from the field into our roadmap. Our team-members are technically savvy, commercially minded and passionate about our customer's success.

We are now looking to grow the organization by adding a trailblazer to lead and coach this incredible team. As Senior Director, Presales Solution Architect, you will define & improve the methods used by our team to continue our success through a period of exponential growth, mentoring your team to reach even greater heights.

How do you know if you'll be successful in this role? You have a consistent track record of building and developing technical sales teams and has worked extensively as a pre-sales consultant. You also have the correct mix of business savvy, technical prowess and a hands-on leader.

What You'll Do

  • Create deep and meaningful relationships with our customers in the role of Executive Technical Sponsor

  • Collaborate with your team on how to tackle sophisticated customer use cases

  • Drive customer success by providing oversight, adoption recommendations, opportunities for greater service

  • Develop and mentor Solution Architects to ensure that customers are blown away by the quality of our delivery and support

  • Communicate proactively with customers and internally within your team, handling risks and issues, and escalating upwards as needed

  • Solve tricky integration and product questions/issues and oversee resolutions with field teams, R&D and Customer Support

  • Partner with Sales to identify revenue prospects and opportunities to increase our high value service impact

Your Qualifications

  • 10+ years of technical pre sales experience with at least 5+ years experience of people management

  • Track record of building high performing technical sales teams

  • Strong background of working in a customer-facing environment and driving initiatives to improving customer satisfaction

  • Attention to detail, with the ability to set priorities and be flexible in a changing environment

  • Excellent organizational and project management skills

  • Specific experience in Monitoring and Observability concepts

  • Software Engineering, DevOps, SRE or TechOps experience

  • Experience with Public Cloud Providers (AWS, Azure, Google)

  • Clear understanding of network & system management solutions

  • Background in mobile device platforms & architectures (IOS & Android)

  • Excellent communication, critical thinking & analytical skills

  • Bachelor's degree in Engineering/Computer Science or equivalent

Please note that visa sponsorship is not available for this position.

About Us

New Relic (NYSE: NEWR) is the industry's largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world's best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We're proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we're a global company focused on building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Solution Sales Manager Transaction Engine

Diebold Corp

Posted 1 week ago

VIEW JOBS 9/10/2019 12:00:00 AM 2019-12-09T00:00 We at Diebold Nixdorf are a team of thinkers, challengers, dreamers, doers and trend spotters. We're passionate about helping our customers solve current challenges—and anticipating future ones. Diebold Nixdorf is a strategic, collaborative end to end provider of services, software and hardware for the financial and retail industries. We recognize the need for individuals like you to help us remain the best in the business. As a U.S. Regional Solution Sales Domain expert, you will be responsible for selling Transaction Engine within existing Diebold Nixdorf customers and expanding our product and services portfolio into new opportunities and logos. This unique position is not only customer facing, but is integrated closely with cross-functional organizations to ensure market feedback is incorporated into future product and portfolio offerings and go-to-market strategies are fulfilled for efficient sales enablement. Location: This will be a remote based position Responsibilities: * Develop a strong expertise of ideal customer profile (ICP), target buyers, domain knowledge, products, services and competitors * Accountable for supporting the U.S. regional sales team to drive sales of Transaction Engine to DN's existing account base as well as new targets & prospects within the banking industry to achieve assigned sales quota * Engage with sales and marketing to prospect, discover, and qualify land and expand opportunities to build and maintain pipeline growth for new products and services portfolios * Work closely with product management to ensure market requirements are prioritized accordingly, provide customer feedback for solution enhancements and clearly articulate solution roadmap and capabilities * Specialization in Transaction Engine of DN's portfolio and can speak in technical detail about the portfolio of products and their fit with prospective accounts * Implement a consultative, solution selling approach in order to identify additional opportunities outside of expertise * Engage client's relevant business functions, with technical understanding of the customer's business * Speak to assigned domain of expertise with technical understanding of DN's products and services * Ability to speak to architecture diagrams, demonstrating how the relevant DN products and services will fit within the client environment * Negotiation and pricing of contracts (requiring upskilling in this area as needed) * Consistent use of CRM, to track and manage opportunities * Consistently meet or exceed growth sales objectives and monthly key performance indicator Qualifications: * Bachelor equivalent and/or work experience. MBA preferred * 5 years of experience in product management, solution design, go-to-market or sales of complex business software / IT solutions * Strong knowledge of the financial industry, retail banking operations outsourcing and services trends within these industries * Creativity needed to anticipate market trends and needs and identify new solutions to satisfy those needs * A proven track record for meeting and exceeding performance objectives * Possess a high level of demonstrated leadership, oral and written communication, presentation, critical thinking and strategic planning skills * Must be assertive, influential and able to motivate all levels of associates, peers and executive leadership * Demonstrated success with large transactions and lengthy sales cycles in a dynamic, consultative and competitive market * Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word, Skype, and Zoom * Possess experience with CRM software, such as Salesforce to maximize opportunities * Ability to travel up to approximately 50% * Understands the mechanics, interactions and processes involved in transaction process. * Has sold or delivered transaction based software solutions * Capable of engaging at senior levels of an organization to articulate the benefits and influence a customer's thinking on transaction middleware Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status. Diebold Corp San Francisco CA

Senior Director, Pre-Sales Solution Architects

New Relic