Senior Director, Portfolio Product Management

Nice Systems Hoboken , NJ 07030

Posted 4 months ago

The Portfolio Sr. Director is responsible for creating, developing and promoting the overall value proposition across the NICE's Customer Engagement portfolio solutions. This role initiates and leads the Enterprise portfolio activities across all the different NICE product Lines of Business (LoBs), working with Global Marketing and the different regions.

Main activities:

  • Develop new portfolio strategies to improve the applicability of NICE products and enhance the customer experience and engagement.

  • Create and present thought leadership content, based on NICE's capabilities and an understanding of the technological, business and social trends and drivers for transformation within our customer's organizations.

  • Specify market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers

  • Represent NICE's portfolio and messaging on customer meetings, industry and analyst events, webinars and conferences

  • Manage and interpret customer requirements through astute questioning skills to understand, anticipate and match customer gaps and capabilities to a portfolio solution approach across NICE platforms.

  • Conceptualize, design and present comprehensive enterprise portfolio solution models that are customized to a particular customer's business drivers and utilize the full portfolio of NICE product offerings.

  • Seamless collaboration with Sales Account Executives and Sales Managers, Product Marketing, Marketing and Product Management, fostering an integrated team approach to building integrated NICE portfolio messaging.

  • Establish and maintain strong relationships and professional reputation within the market and throughout the sales cycle.

  • Develop and implementing a company-wide go-to-market plan, working with all departments to execute

  • Be a subject matter expert with respect to the solutions portfolio.

  • Act as a leader within the company.

Experience:

  • Bachelor's Degree in Computer Science, Information Technology or related field or equivalent work experience required. Advanced degree in Business, Marketing, or Computer Science preferred.

  • 6+ years of product management/marketing experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.

  • Contact center market understanding with Workforce Optimization, Analytics, Recording and Multi-channel routing knowledge.

  • Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad matrix team to strategic conclusions.

  • Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.

  • Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.

  • Excellent oral and written communication skills in English

  • Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including customers, sales teams and Engineering.

  • Ability to influence cross-functional teams without formal authority.

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Senior Director, Portfolio Product Management

Nice Systems