Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we're looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world's energy future, there's no better place to be than SunPower.
We believe that our employees create our brand with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
Summary of Role
SunPower Corporation is seeking an experienced Senior Director of Order to Cash/Sales Operations to organize and oversee the operations activities of our North American installing and non-installing partners. This position reports to the Vice President of North America Residential Operations and Customer Care.
As Sr. Director Order to Cash/Sales Operations, you will have the exciting opportunity to help develop our long-term channel strategy, build mind share and increase our partner's adoption of SunPower's best practices thus providing our end customers with great customer experience.
This role is responsible for overseeing and managing all back-office operations, including partner compliance, customer contract verification, order management, partner installation verification and payment, customer install project coordination and partner operations coordination. With the overarching responsibility of delivery, revenue attainment, cost control and customer satisfaction, the ideal candidate must be competent and able to plan many kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. Through the lens of "Customer First" you are responsible for managing defined operations, identifying gaps and tools for the North America Residential business unit to operate effectively and efficiently. Define best in class processes by creating 'use case' to depict the process steps and user requirements for digital team to develop the tools needed to meet business objectives, drive process improvements, reduce cost and project cycle time.
Define departmental objectives and metrics and ensures progress is being made to achieve them
Hiring, management, and career development of key staff
Departmental budget creation, tracking, and management
Personnel performance reviews and discipline
Establish Key Performance Indicators (KPIs) to deliver short and long term corporate goals and objectives and the desired organizational behavior
Revenue Management for lease, loan and cash products
Oversee day to day order execution and customer interfaces
Ensure orders are processed according to departmental policies and service level agreements
Manage lease and loan active jobs by dealer from contract signature to place in service to ensure business unit revenue targets are met
Financial Products revenue recognition forecasting and risk reporting
Manage financier deadlines, process cancellations and amendments when necessary to minimize exposure and maximize fund utilization
Continuously identify opportunities to accelerate cash receipts from all financial products
Maintain operating controls and partner compliance
Continuously evaluate the effectiveness of current policies and procedures and maintain strong internal controls and compliance
Ensure partner compliance monitor partner license and insurance expirations
Escalation of dealer non-compliance (cycle time, adherence to DPA T&Cs)
Work with Partners to help correct Underperforming system
Cost optimization and revenue/margin leakage elimination
Manage and drive efficiencies throughout the order to cash business process, including working with our digital team to create a world-class ordering experience for our partners
Translate strategic priorities into tactical execution - seeing initiatives through to impact
Utilize statistics and Pareto to identify issues, improvement opportunities, and action plan to resolve and improve operational efficiencies and financial results
Partner onboarding, training and support on SunPower order to cash tools, reports and processes
Partner Order Management: Manages partner orders including order entry and confirmation, managing order changes and holds, shipments, invoicing and invoice adjustment and returns, warranty registration
Partner Services Payment
Ensure partner fulfillment of install requirements
Project Coordination from contract validation to commissioning for all non-installing partners
Keep all parts of the install process organized and running according to plan including communicating between the customer and various internal teams (field operations, sales partners, finance operations) setting dates for tasks in order to drive project progress and cycle time reduction
Meet customer expectations by anticipating customer needs and resolving problems in conjunction with managers of field operations, customer service and sales
Utilize Residential Project management tool to manage project workflow, meeting incentive application and collection process and timeline, and proactively manage projects at risk of cancellation
Related Experience and Educational Requirements
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in business management, operations, engineering.
Experience in ERP order management systems.
Ten or more years' experience managing order management and scheduling
Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint) is required
Advanced reporting and analytic experience, including extensive experience summarizing detailed data into actionable insights and recommendations.
Proven ability to work as a project team leader and innovator a must.
Excellent interpersonal communication, oral communication, written communication and presentation skills.
Influential, self-starting, persuasive, and driven.
Proven ability in meeting business and organizational objectives.
Must have the passion for quality, continuous improvement, excellence and innovation
Knowledge and exposure to SOX, ISO and lean
The knowledge, skills and abilities typically acquired through the completion of a MBA degree program or equivalent degree.
Experience with Salesforce CRM and Oracle
5+ years in an order management or operations organization, 10+ years total experience.
Experience in sales operations
Experience with working with teams in Asia
Other Pertinent Information
Located in Austin, TX
25% of travel required
Candidate must be legally entitled to work and reside in US
Equal Opportunity Employer
It is SunPower's policy to provide equal employment opportunity to all applicants and employees. SunPower disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state or federal laws.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/Females/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: email@example.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
Nearest Major Market: Austin
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