Senior Director Operations-Senior Services

General Summary of Position

Responsible for collaborating closely with the Executive Director (Physician Leader) to lead and implement a system-wide approach for MedStar Senior Services. This role focuses on effective and efficient clinical operations, quality patient outcomes, and fiscal accountability. In partnership with the Executive Director, this position leads care teams across settings to achieve population health quality measures, improve patient/family experience, promote health equity, and reduce the overall cost of care. Utilizes service line data to actively evaluate and improve care delivery. Partners with other system leaders to shape care and health system navigation for elderly patients.

Primary Duties and Responsibilities

In conjunction with the Executive Director, develops cohesive management structure and implements annual operating plan to track and oversee quality, service, fiscal, and operational objectives for Senior Services.Creates financial and operational strategy aligned with overall MedStar plans and implements best practices and benchmarks for Senior Services which includes aligning incentives to retain high performing care teams, developing cost/benefit proformas, staying current on new payment and policy trends, using data including patient/family experience to drive quality outcomes and performance.Ensures ongoing timely and effective collaboration and situational awareness with key stakeholders including MedStar Medical Group, hospital leaders, Clinical Care Transformation, and other MedStar Health executives.Keeps abreast and promotes evidence-based care practice standards. Develops standard departmental workflows and metrics in conjunction with Executive Director, health system standards, and site leaders to maximize efficiency and effectiveness. Leads implementation efforts and continual quality improvement efforts.Selects, trains, orients, and assigns department staff. Develops standards of performance, evaluates performance, and conducts performance management functions. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.In conjunction with the Executive Director, leads diverse teams by setting clear performance standards, providing regular feedback, and fostering a culture of accountability. Approachable, present, and proactive in addressing issues, ensuring all team members feel valued and empowered to succeed.Assesses and oversees productivity, billing, profit/loss per cost center, including revenue/cycle workflows, appropriate billing infrastructure and compliance, and billing and coding work applicable to risk stratification and seriously ill populations (i.e. improvement efforts for accurate HCC scoring).Participates and leads operations in new payment models appropriate to geriatrics and MedStar strategic direction.Develops and recommends annual departmental operation budget, prepares 5-year forecast with support, and manages resources to adhere to approved budgets for designated cost centers.Develops proposals and assists in contract negotiations that align with strategic goals (philanthropy, value-based payment models, vendor, employment contracts) and manages their requirements, including narrative, outcome and financial reports.Develops effective working relationships with key clinical and community partners. Demonstrates excellent customer service and resolves problems as necessary for departmental functionality, cohesiveness, and reputation.Participates in meetings, conferences, and committees. Represents the department in community outreach and advocacy efforts.Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.Develops department goals, objectives, policies, and procedures. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.

Minimum Qualifications

Education

• Master's degree in Healthcare Administration or related field required

Experience

• 5-7 years Related experience in the health care setting to include track record of leading successful teams; working knowledge of operational processes, performance improvement and data collection; experience working effectively with multiple departments and physicians: Managing complex projects; solid knowledge of financial reports and budgeting, and some familiarity with value-based payment models. required and

• Clinical service and/or geriatric experience preferred

Licenses and Certifications

• No special certification, registration or license required

Knowledge, Skills, and Abilities

• Strong analytical, verbal and written communication, organizational and planning skills.

• Must be proficient in Microsoft Office.

• Ability to effectively manage staff and lead teams.

• Excellent time management skills with exceptional ability to plan, organize, and implement projects to completion.

• Ability to manage multiple projects and prioritize independently

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.

• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.

• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.

• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.