Senior Director Of Security & Parking | Acrisure Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

The Senior Director of Security for Acrisure Arena will help provide a safe environment by overseeing security operations at the venue. This position will be involved with the development and execution of standard operating policies and procedures while delivering a high level of customer service.

This role will pay an annual salary of $110,000 to $120,000 plus bonus.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This job will expire on 9/30/24.

About the Venue

America's hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities

• Demonstrates an understanding of the operational & strategic linkage between segments of the organization

• Develops, implements & evaluates department goals & action plans to support Acrisure Arena's mission, philosophy & strategic plan

• Completes responsibilities in a timely manner through effective organization, setting priorities, delegation, and utilizing time management skills

• Applies the technical knowledge, skills and experience to ensure successful performance. Compiles & submits records & reports as required that reflect departmental activities

• Prepares, submits, and monitors progress of an annual list of departmental objectives.

• Submits proposals to expand/or improve services with detailed analysis and justification included.

• Complies with all applicable laws, statutes, or standards from regulatory and accrediting agencies.

• Aids in the development and coordination of company-wide security programs and provides documentation in the form of operation manuals.

• Develops, implements, and maintains compliance with OVG and Acrisure Arena policies and procedures, regulatory and legal requirements

• Develops and implements quality improvement activities to maintain the ongoing quality of security for patrons, visitors and employees.

• Maintains good working relations with all outside agencies including local/state/federal law enforcement agencies.

• Understands, interprets, and enforces any new and/or updated local, state, and federal security regulations applicable to Acrisure Arena.

• Adheres to and applies all aspects of security regulations throughout Acrisure Arena in a consistent manner.

• Manages performance by assessing staff competency and providing constructive feedback on initial hire, on an ongoing basis and in accordance with Acrisure Arena Performance Management Program.

• Inform Security personnel about role in providing security services; review and update emergency preparedness procedures and develop job function qualifications for staff.

• Instruct Security personnel to provide direction and assistance to patrons, visitors, and employees in a courteous and positive manner.

• Demonstrate the ability to direct the departmental goals and activities in conjunction with sound security and management concepts. Expresses ideas in a clear, creative, and succinct manner.

• Determines needs, allocates resources, and resolves problems related to staffing, space, equipment, and supplies.

• Plans, develops, monitors, and assumes accountability for operating within the annual departmental and capital equipment budget.

• Monitors, reviews, justifies, and implements strategies to improve financial performance for assigned departments including expenses, revenues, and productivity.

• Provide feedback to the department head on the annual budget and detailed justification.

• Inform all personnel of changes & additions to regulatory standards by communicating to departments.

• Initiates and facilitates changes to improve security services through effective communication, collaboration, and interdisciplinary problem-solving. Serves as a role model & mentor to staff by consistently demonstrating professionalism.

• Assumes responsibility for professional development and integration of acquired knowledge and skills into practice.

• Assists employees with the development of professional and technical skills. Maintains competency of all security personnel including internal and third-party subcontractors.

• Maintains and fosters good employee morale. Promotes harmony within the departments and company.

• Provides direction and guidance to supervisory staff in maintaining security services and protection; offers assistance with special problems.

• Represents the Security Department at all requested or required functions.

• Ensure all building security systems are operating as necessary during event and non-event periods. Security systems include but are not limited to; cameras and access control, physical security equipment (Screening Gateways, hand-wands, etc.,).

• Serve as escalation point to client and employee security inquiries, concerns, and/or complaints during an event.

• Work with the Events department on creating event estimates as it relates to security, police, fire, and medical needs.

• Develops, implements & evaluates department goals & action plans to support Acrisure Arena's mission, philosophy & strategic plan

• Maintain the venue's reputation for excellent entertainment experience by balancing enforcement of rules and regulations with guest safety and enjoyment.

• Develop comprehensive dot maps serving various functionalities including but not limited to staff placement, accessibility, and/or access control.

• Coordinate directly with emergency services personnel and oversee Medical and First Aid facilities.

• Oversee and manage contracted security personnel associated with various events.

• Demonstrates an understanding of the operational & strategic linkage between segments of the organization

• Oversee and manage contracted parking personnel associated with various events.

• Manage and approve any parking lists, passes, and parking portal for venue.

• Other duties and responsibilities as relevant and necessary.

• Make immediate decisions and communicate with management, first responders, venue guests, employers, and performers in the facility in an emergency situation.

• Must be able to work in a fast-paced environment.

• Work extended and/or irregular hours including nights, weekends, and holidays as needed.

Nonessential Job Functions:

Other duties and responsibilities as assigned.

Qualifications

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree from four-year college or university or combination of education and relevant experience.

• Minimum of six (6) years of progressive security experience, including managerial experience.

• Security experience working in stadium, arena, similar venue environment.

• Ability to demonstrate success in managing multiple tasks and projects under tight deadlines.

• Ability to lead, give clear, concise direction and provide constructive feedback; can demonstrate confidence and leadership abilities.

• Excellent people skills, with an ability to interact effectively in a professional, diplomatic, and mature manner with internal and external clients and peers at all levels within an organization and throughout the community.

• Extensive experience managing teams; demonstrated ability in coaching, counseling, directing, and developing teams or large groups.

• Strong verbal and written communication skills.

• Flexible schedule: able to work nights, weekends, and holidays as required.

• Position requires prolonged standing, prolonged walking, and able to work in the elements of the weather at times.

• Remain flexible and adjust to situations as they occur.

• Professional certifications: Certified Protection Professional (CPP), Certified Sports Security Professional (CSSP) preferred.

• Ability to obtain and maintain a valid California State Drivers' License

Working Conditions

• Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.

• Frequent bending, lifting 75 pounds, sitting, exposure to multiple external elements, extensive walking through the building.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.