As the world's leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
A Look Inside the Job:
As the Senior Director, PSA, you will:
Own and create the product strategy and roadmap for Datto's PSA offering and lead a team of product managers to make that happen.
Ensure that the roadmap aligns with the overall product and company vision, be an expert on the domain, the market, and the technology trends and evangelize the vision constantly to internal and external stakeholders.
Lead financial planning & analysis on activities such as investment cases, bookings targets, margin analysis, and monitoring the health of the product line
Work with key stakeholders at all levels of the organization to help drive market success for the product and solutions
This job entails owning the overall vision and roadmap for Datto's PSA offering that enables MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability.
You will evangelize the product vision to customers, partners, employees, and investors.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.
Own requirements, specifications, and release plans. Demonstrate a customer-driven mindset by participating frequently in customer conversations and ensuring ongoing customer feedback and validation
Be an expert on the domain, the market, and the trends.
Be the voice of your product line. Inspire the Sales, Customer Success and Professional Services teams with your vision, market knowledge, and executional abilities. Act as a domain and product expert at customer interactions, both face to face and online
Define ecosystem strategy including technical integrations to enable MSPs and to differentiate the product offering
Recruit and retain "A" players and inspire your team with genuine enthusiasm and passion
Develop KPIs including north star metric, usage and growth metrics, and quality benchmarks to measure and track product performance and success
Collaborate cross-functionally with engineering and user experience teams to define and develop best-in-class product experiences
Collaborate with product marketing and sales on go-to-market strategy and execution
Expertise - equivalent of 5+ years of product management or similar experience in enterprise software, cloud computing, internet technology, SaaS, or a related field.
Leadership - proven ability to set a vision, excite, and lead cross-functional technology teams and broader stakeholders.
Proven experience bringing enterprise software/SaaS products to market.
Experience with Agile development methodologies including at least three years of experience with a variant of Agile (lean, kanban, etc.).
Strong organizational, written, and oral communication skills.
Strong technical skills and business acumen - proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies.
Previous experience working on ERP/PSA solutions is highly desirable.
Experience with technologies and solutions related to SMBs/MSPs
Bachelor's degree required, MBA preferred
Summary of benefits not showing up? View a summary here: Datto Benefits
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Datto is an equal opportunity employer.