Senior Director Of Digital Experience

Mastercontrol Inc Salt Lake City , UT 84101

Posted 2 months ago


MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit

Senior Director of Digital Experience

The (Senior) Director of Digital Experience, at MasterControl, is responsible for the planning, development, and delivery of our digital prospect and customer experiences. The individual will insure the integration of various digital tools and platforms to insure a seamless and impactful user experience. Further, the individual will work closely with the UX, product, development and other marketing stakeholder groups to insure a consistent experience across touchpoints. The position reports to the EVP, Marketing & Indirect Sales and ensures that project/department milestones and goals are met and adhering to approved budgets. The position requires management of various domain experts and receives inputs from multiple stakeholders.

The individual must be capable of developing and managing relationships with peers, professional customers, department leaders, technical experts, and developers within MasterControl. The individual will be responsible for the development of both creative and technical developers with a spirit of collaboration and dedication to timely delivery of products and features.

Main Responsibilities:

  • Develop and execute on the strategy for digital properties, including key performance indicators and other metrics for monitoring progress

  • Develop business objectives for digital services and prioritize activities based on the potential impact on sales, service, cost, and timing and represent efforts to leadership, customers, and other stakeholders

  • Collaborate with segment management, strategic marketing, and sales groups to deliver customized user experiences based on customer profiles, role, and global region

  • Insure professional and consumer engagement through expert groups, focus groups, usability studies, and customer feedback

  • Represent the voice of the consumer/professional to in the digital experience to insure a seamless and positive experience within and across properties.

  • Maintain a global perspective with respect to web, portals, file sharing, CRM, apps, and programming software and drive initiatives to minimize development costs and improve user experiences.

  • Collaborate with segment managers, strategic marketing, R&D, Marketing, Sales, and IT groups of MasterControl to provide competitive and disruptive digital offerings consistent with our mission and vision.

The following minimum requirements must be met:

  • Master's degree in business or related field or equivalent work experience

  • Eight years of experience in software development, IT, web development, or apps

  • Three years in a supervisory role

  • Experience developing and maintaining a collaborative team environment

  • Passion for identifying and delivering effective, reliable, and intuitive solutions

  • Results oriented personality

  • Excellent written and verbal communication skills

  • Experience working with international teams is a positive

Why Work Here?



MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment

  • Competitive compensation with annual merit increase reviews

  • 100% medical premium coverage (yes, you read that right!)

  • Dental/Vision Plans

  • 401k Plan

  • Employer Paid Life Insurance Policy ($50K)

  • Great Flexibility

  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United States on a full-time basis.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Digital Product Manager


Posted 1 week ago

VIEW JOBS 11/7/2018 12:00:00 AM 2019-02-05T00:00 We are looking for a Product Unicorn … A highly motivated, 100% positive all the time (redundant) Customer and User Focused Product team member. You'll be joining the tier 1 Fidelity APS Products & Tools Team. We want someone that loves to get stuff done. We're looking for a great team member that has experience working with customers / users / stakeholders, driving delivery of great software products, capturing requirements, documenting use cases, writing acceptance criteria, and other means used to communicate the ideal user experience ... and we know that you are the one! The Expertise We're Looking For * Bachelor's degree or equivalent work experience preferred * 5-7 years' experience in technology / digital products preferred * Experience working in an agile software development environment * Experience capturing customer / user requirements, creating use cases, writing user stories * Experience facilitating requirements gathering sessions with customers, users, internal teams, stakeholders, etc. * Experience with the JIRA and Confluence applications * Experience with user experience design prototyping and familiarity with tools such as Sketch, Invision, Photoshop and Illustrator a plus The Purpose of Your Role Ultimate purpose, deliver great product experiences! Delight customers and users. Make them more productive. Eliminate and alleviate customer pain points, problems, inefficiencies, etc. Engage our customers, users, partners, stakeholders, etc. The Skills You Bring * Your ability to work as a team leader * Your ability to work independently and autonomously as needed * Takes the initiative, leads by example, is self-driven and self-accountable, drives accountability within the team * Good technical acumen and aptitude * Have good project management skills, are organized, can keep others organized, can prioritize, and are super analytical * Excellent written and verbal communications skills * Must be flexible, responsive, be able to adapt and evolve * Ability to work on multiple projects simultaneously and meet deadlines * Strong team orientation to getting work done. Relationship AND Results-driven. * Ability to influence and champion idea across management levels and diverse groups The Value You Deliver * Drive the design, build, and delivery of products / applications. * Day to day, work super closely and collaboratively business partners, technology teams to gather and document requirements for building new products and enhancing existing products. * Coordinate the delivery of these product capabilities and product updates to the users. * Fill the "Product Owner / Manager" role for an Agile Development Team * Work with teams across different geographical regions and time zones * Identify and solve complex issues quickly, turn them into simple, intuitive, and elegant solutions. * Build and maintain solid productive relationships with team members, users, customers, stakeholders, etc … in person or over the phone * Create product vision, translate product vision into product strategy, translate and convey strategy in the form of executable product requirements * Understand and document user scenarios, use cases, the expected user experience * Define feature lists, use cases, acceptance criteria, user flows, user personas and other artifacts in support of product development efforts * Participate in work estimation processes for high level and detailed pieces of work * Organize and facilitate product reviews, retrospectives, sprint and release planning, demos and other Agile / Scrum-related meetings * Perform ongoing product backlog maintenance, prioritization, and resolution of defects/bugs * Manage timeline and delivery expectations * Work closely with various teams to test, drive implementation, and deliver capabilities and services * Sign off on key features as they are delivered through the Agile development process * Document key features for handoff to marketing, training, documentation, professional services, and support teams; serve as subject matter expert * Participate proactively in developing and maintaining product team standards, tools, and best practices Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer. Fidelity Salt Lake City UT

Senior Director Of Digital Experience

Mastercontrol Inc