Senior Director Of Digital Experience

Mastercontrol Inc Salt Lake City , UT 84101

Posted 2 months ago

ABOUT MASTERCONTROL:

MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit www.mastercontrol.com.

Senior Director of Digital Experience

The (Senior) Director of Digital Experience, at MasterControl, is responsible for the planning, development, and delivery of our digital prospect and customer experiences. The individual will insure the integration of various digital tools and platforms to insure a seamless and impactful user experience. Further, the individual will work closely with the UX, product, development and other marketing stakeholder groups to insure a consistent experience across touchpoints. The position reports to the EVP, Marketing & Indirect Sales and ensures that project/department milestones and goals are met and adhering to approved budgets. The position requires management of various domain experts and receives inputs from multiple stakeholders.

The individual must be capable of developing and managing relationships with peers, professional customers, department leaders, technical experts, and developers within MasterControl. The individual will be responsible for the development of both creative and technical developers with a spirit of collaboration and dedication to timely delivery of products and features.

Main Responsibilities:

  • Develop and execute on the strategy for digital properties, including key performance indicators and other metrics for monitoring progress

  • Develop business objectives for digital services and prioritize activities based on the potential impact on sales, service, cost, and timing and represent efforts to leadership, customers, and other stakeholders

  • Collaborate with segment management, strategic marketing, and sales groups to deliver customized user experiences based on customer profiles, role, and global region

  • Insure professional and consumer engagement through expert groups, focus groups, usability studies, and customer feedback

  • Represent the voice of the consumer/professional to in the digital experience to insure a seamless and positive experience within and across properties.

  • Maintain a global perspective with respect to web, portals, file sharing, CRM, apps, and programming software and drive initiatives to minimize development costs and improve user experiences.

  • Collaborate with segment managers, strategic marketing, R&D, Marketing, Sales, and IT groups of MasterControl to provide competitive and disruptive digital offerings consistent with our mission and vision.

The following minimum requirements must be met:

  • Master's degree in business or related field or equivalent work experience

  • Eight years of experience in software development, IT, web development, or apps

  • Three years in a supervisory role

  • Experience developing and maintaining a collaborative team environment

  • Passion for identifying and delivering effective, reliable, and intuitive solutions

  • Results oriented personality

  • Excellent written and verbal communication skills

  • Experience working with international teams is a positive

Why Work Here?

#WhyWorkAnywhereElse

#ExceptionalTeamCulture

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:

  • Generous PTO package of three weeks, increasing after just three years of employment

  • Competitive compensation with annual merit increase reviews

  • 100% medical premium coverage (yes, you read that right!)

  • Dental/Vision Plans

  • 401k Plan

  • Employer Paid Life Insurance Policy ($50K)

  • Great Flexibility

  • Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorized to work in the United States on a full-time basis.


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Senior Director Of Digital Experience

Mastercontrol Inc