Senior Director Of Credit Card Strategic Transformation

Ally Wilmington , DE 19801

Posted 2 months ago

General information

Career area

Credit Card

Country

United States

Work Location(s)

1000 N. West Street, DE, 601 S. Tryon Street, NC

State

Delaware

City

Wilmington

Remote?

No

Ref #

16854

Posted Date

Tuesday, January 16, 2024

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Ally is looking for an experienced senior leader to join the credit card team to help evaluate, optimize, and build a best-in-class operations platform supporting Ally Card for the future. Candidate must have a deep understanding and experience in leading end to end core card line of business functions such as customer service, collections, and claims. Operational experience should include both direct internal oversight, as well as responsibility for outsourcing targeted functions as needed. The candidate should have expertise in card operations, project management, and card related platform/technology combined with a strong strategic vision to help shape our vision for the future.

The Work Itself

  • Develop and implement a strategy for a future end to end servicing model and platform that supports Ally card growth plans

  • Identify and evaluate multiple options to consider that best optimize quality, industry leading capabilities and overall cost structure

  • Partner with both internal and external partners to fully research and document supporting detail for options

  • Develop and manage project plans aligned to achieve desired card strategy specific to both card operations and supporting technology platforms

  • Understand overall Ally Bank strategy and key metric performance to help Card contribute to goals/success

The Skills You Bring

  • Bachelor's degree required

  • 10+ years management and senior leadership experience spanning service, account management and collections within the credit card industry

  • Demonstrated track record of effectively leading card operational units while identifying/addressing challenges

  • Candidate should poses outstanding analytical and problem-solving skills as a critical thinker with ability to communicate findings via a simple message

  • Ability to work autonomously to research information, synthesize fact-based story/option and communicate outcome to executive leadership

  • Proven track record of managing complex, multi-generational, and large scale projects

  • Excellent work ethic, leadership, interpersonal, communication and organizational skills while working internally/3rd parties across all levels of people #li-hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)

  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

  • To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

170000

Experienced

235000

Expert

300000

Incentive Compensation: This position is eligible to participate in our annual incentive plan.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Senior Director Of Credit Card Strategic Transformation

Ally