Senior Director Of Client Success, Enterprise

Senior Director of Client Success, Enterprise

Austin

Global Revenue - Client Success /

Full-time /

Hybrid

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About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

As the Senior Director of Enterprise Client Success, you will be responsible for providing strategic leadership and direction to ensure the Enterprise business segment achieves its short-term and long-term goals in contribution to the larger company goals and objectives. Reporting directly to the Senior Vice President of Global Client Success, you will oversee the Enterprise segments' client success operations and drive the execution of its strategic plans in close partnership with global segment leaders and cross-functional peers.

What you'll be doing:

• Strategic Leadership: Continuously develop and refine the vision and long-term strategy for the Enterprise business in collaboration with cross-functional leaders and Bazaarvoice executives. Track and anticipate changing market conditions and emerging patterns to inform strategy and direction. Obtain expert counsel internally and externally through mentorship and industry thought leadership/education.

• Operational Oversight: Inform the day-today operations of the Enterprise team, ensuring effective execution of strategies. In partnership with executives and the Revenue/Business Operations teams, continuously pursue efficiencies through modernization of practices and tools (with a particular focus on automation, AI and leveraging Shared Services).

• Financial Management: Manage and report the Enterprise Segments' financial performance against company goals and allocate resources wisely with intentional focus on driving margins YoY.

• Culture and Talent Development: Foster a culture of innovation, teamwork, accountability and autonomy among employees. Develop and retain top talent to build a high-performing leadership team. Lead, motivate and develop a team to drive business value with customers.

• Stakeholder Management: Build strong relationships with shareholders, customers, employees, and other stakeholders to advance the company's mission and objectives. Drive buy-in and investment throughout your leadership team to cascade purpose, intention and performance throughout the Enterprise Client Success org.

• Risk Management: Identify and mitigate risks that could impact the company's growth, reputation, or financial performance. In partnership with senior leadership, cross-functional peers and Operations, develop and ensure processes to appropriately track and mitigate risk for the Enterprise business.

• Compliance and Ethics: Ensure the company operates in compliance with legal and regulatory requirements and uphold high ethical standards in accordance with our company values.

Who you are:

• Proven experience as a senior leader of Client Success in other managerial positions in a similar industry (ideally 3+ years of Senior Leader experience).

• Strong understanding of key performance indicators for SaaS and Client Success.

• Familiarity with diverse business functions such as support, marketing, sales, product/engineering, finance, etc.

• In-depth knowledge of corporate governance and general management best practices.

• An entrepreneurial mindset with outstanding organizational, operational and leadership skills.

• Experience with Fortune 100 companies and marketing technology a plus.

• Excellent communication, presentation skills, and public speaking abilities.

• College degree (and preferably advanced senior leadership education)

Extra Points!

• Agile leader with a strategic mindset and the ability to inspire and motivate teams.

• Strong analytical and operational skills with the ability to make data-driven decisions and drive execution.

• Integrity and high ethical standards.

• Resilience and the ability to thrive in a fast-paced and high-pressure environment.

• Strong prioritization and stress management skills.

• Strong team player with passion for collaboration.

#LI-MM1

#LI-Hybrid

Why join Bazaarvoice?

Customer is key

We see our own success through our customers' outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it's in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we're laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what's best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.