Marriott International Bethesda , MD 20813
Posted 3 weeks ago
Job Number 24063345
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Strategic technology leader responsible for implementing, managing, supporting, and optimizing applications and technology footprint that support owner & franchise functions. This role involves overseeing the design, implementation, and maintenance of design, asset management and procurement systems, managing internal and external user expectations and operations. The Senior Director collaborates with cross-functional teams both within Marriott's Global Technology organization and business teams to ensure efficient, reliable, and secure technology solutions, that align with enterprise business objectives. This role plays a pivotal role in shaping the organization's technology landscape, ensuring reliability, security, and scalability.
CANDIDATE PROFILE
Education and Experience
Required:
10+ years' experience in software engineering with emphasis on user experience across end-to-end processes.
10+ years' of leading engineering functions and teams to meet internal and external stakeholder expectations.
10+ years' of experience driving system and software implementations with internal technology resources and service provider teams.
10+ years of experience in product design, with a track record of implementing and supporting consumer products and a clear focus on high performant systems.
Extensive experience leading cross-functional projects and collaborating with Product Management, Engineering, Content, Brand, and User Research teams.
Extensive experience understanding and translating business vision and goals into technology solutions.
Experience with Salesforce Sales Cloud and Service Cloud and strong understanding of customer asset management.
Experience with Salesforce Experience Cloud or similar digital experience platforms for internal and external users.
Experience with content management systems ex: Adobe Experience Manager.
Experience with cloud technologies and cloud native architecture in a global delivery model.
Proven track record of leading large teams and initiatives from inception through delivery, in both waterfall and agile frameworks.
Strong verbal and written communication skills with ability to communicate technical and OR concepts and solutions to a broader audience, including Senior Leadership and business teams.
Experience leading implementation of new systems while managing and supporting existing systems and processes.
Experience managing vendor relationships, tracking SLAs and ensuring delivery and systems support with vendor resources.
Bachelor of Science or Equivalent degree in Information Systems, Computer Science, Engineering, or related discipline.
Preferred:
Experience working across diverse stakeholder teams, while providing technical leadership and consultation to solve business problems.
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.
Demonstrated success leading medium- to large-scale initiatives and transformations.
Good process management, negotiating, influencing and problem resolution skills.
Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to understand and communicate the lifecycle of technologies, OR solutions and applications and to translate into business strategies for the client organizations.
Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs.
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
CORE WORK ACTIVITIES
Technology Leadership
Lead, manage and drive technology solutions for Global Design, Asset Management and Global Procurement teams.
Technology leader responsible and accountable for solution delivery across a complex tech ecosystem.
Partner with global stakeholder teams to develop technology solution options to solve business goals.
Act as a sounding board to partnering business teams and advise and provide consultation on best fit technology solutions.
Look for continuous improvement opportunities to ensure operational excellence across systems and processes in scope.
Hire, grow, manage, and mentor a team of high performing technologists.
Take broad, conceptual ideas and turn them into useful and valuable technology solutions for our internal and external customers.
Facilitate compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
SDLC standard tools and processes for both waterfall and agile development.
Estimating standard tools and processes, incorporating flexibility for small and large projects.
Deployment of standardized tools and processes.
Monitor and manage projects to ensure delivery within scope, time and budget.
Manage vendor and service provider relationships ensuring optimal delivery of services and SLAs.
Partner with global technology to identify and implement secure and standardized application patterns and services that meet business needs.
Implementing and Managing Continuous Improvement Program
Drives adoption of Global Design, Asset Management and Global Procurement systems.
Creatively develops metrics to measure system performance, uptime and reliability.
Demonstrates continuous improvement through metrics of quality consistency and end user satisfaction.
Works with application development service providers, IT teams, and business partners to implement continuous improvement activities.
Responds to issues identified in project surveys or other feedback processes, to continually improve stakeholder satisfaction.
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information, and resource planning) and measure project impact.
Continuous Learning
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International