Algolia San Francisco , CA 94118
Posted 2 weeks ago
Candidate must be based in Eastern or Central time zone and willing to work Eastern hours. Role will be leveled at either the Director or Senior Director level, depending on candidate experience.
Algolia is looking for an experienced leader to join us to lead our Global Solutions Engineering Team (25+ people today), reporting to the VP of Professional Services. The Solutions Engineering team collaborates with Algolia users to understand their business challenges, architect and develop solutions, and serve as technical advisors throughout their journey with Algolia. We are deep subject matter experts on Algolia's products and services and use this knowledge to help our prospects, customers and users solve real world problems through code, advice and content.
This is a unique opportunity for someone who wants to help Algolia enable our prospects and customers to build consumer-grade search by leading a team of passionate experts. In addition to managing the team on a daily basis, you'll be responsible for partnering together with different teams in Customer Success and across the company to establish short and long-term goals in established and emerging markets.
You will need to have relevant technical expertise and a strong business mindset as well as the ability to articulate technical concepts clearly, as the SEs work with various stakeholders ranging from CTOs to Software Engineers and CEOs to Merchandisers. The ideal candidate will combine a solid mix of management and business experience with technical knowledge, as well as a passion for data and modern leadership. This role requires a deep understanding of our technically complex product and the responsibilities of a Solutions Engineer in a fast growing international environment.
YOUR ROLE WILL CONSIST OF:
Leading 6 direct reports spanning globally
Partnering with other global leaders in Customer Success, Revenue, R&D, Engineering, and others to drive KPIs and achieve OKRs
Developing the SE teams to facilitate technical storytelling and drive the narrative during our pre-sales cycle
Accountability for all aspects of the technical evaluation starting in the discovery stage (SS2), progressing through evaluation (SS3), and all the way to business close
Collaborating with internal and external stakeholders:
Strategizing on driving business objectives through our Value Engineering process which leverages real quantitative customer data
Partnering with our Demo Engineering team to build out compelling examples that showcase what our technology has to offer and prove out ROI
Supporting quarterly quota attainment by achieving technical wins on net new business
Implementing best practices and data driven programs to improve results including win rates, sales cycle, product adoption as well as the efficiency of our revenue support functions
Enforcing operational best practices on the team by maintaining consistent communication with customers and partnering with account teams to accurately forecast technical wins
Being a trusted advisor and consultant internally and externall
YOU MIGHT BE A FIT IF YOU HAVE:
Minimum 4+ years of building and leading high performing global SE teams in SaaS with 20+ reports in the organization
3-5 years of experience working as an SE selling to all segments ranging from SMB through ENT and Strategic
Strong technical fundamentals with prior developer experience coding in high level programming language such as JavaScript, Java, Python, or similar
A deep understanding of web technologies and architecting various ecosystems to build scalable solutions
Working knowledge of Headless solutions and architecture
A proven track record of meeting or exceeding quota in various economic environments
Experience with scaling global teams among a rapidly growing and emerging markets
A interest in learning new technologies and figuring out solutions that propel businesses forward
Willingness to travel (up to 25% of your time)
Excellent communication and presentation skills (able to communicate with confidence at the C-suite level to be an advocate for the team)
A passion for leading by example and encouraging a healthy work environment that is both supportive and challenging
Experience at our current stage and beyond (over 17,000 customers, $200-300M ARR range, high growth, lots of change and building internal infrastructure)
You know when to let a team work through problems and when to jump in to help
NICE TO HAVE:
6+ years of experience in managing global SE teams in SaaS
Prior experience in search technology
Second-line leadership experience
Experience in leading SE teams at a scale of $2B+ in ARR
Experience working with start-ups
Computer Science Master degree
WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
#LI-Hybrid #LI-Remote
Algolia