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Senior Director - Global Services - Cross Functional Training

Expired Job

Johnson & Johnson New Brunswick , NJ 08903

Posted 2 months ago

Johnson & Johnson Family of Companies is currently recruitingfor a Senior Director

  • Global Services

  • Cross Functional Training within the

Johnson & Johnson Global Services organization. This position will belocated in one of our Global Services Hubs in either Tampa, Bogota, Prague,Manila, Suzhou or New Brunswick, NJ.

Johnson & Johnson Global Services, the global shared servicesorganization supporting the businesses of Johnson & Johnson, performsselect functional work in a consistent manner across regions and sectors usingsimplified, standardized end-to-end processes and state-of-the-art technology.The vision of Johnson & Johnson Global Services is "to be trusted businesspartners who deliver increasing value by creating and sustaining globallystandard world-class services that enable the power of Johnson & Johnson."There are more than 2,000 employees in Human Resources, Finance and Procurementwho work for Johnson & Johnson Global Services in key service centerslocated in Manila, Suzhou, Prague, Bogota and Tampa, as well as in localcountry-based hubs.

Johnson & Johnson is an Affirmative Action and EqualOpportunity Employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation,gender identity, age, national origin, or protected veteran status and will notbe discriminated against on the basis of disability.

The Training Lead will provide overall leadership and direction tothe Training teams located in EMEA, ASPAC, LATAM and North America.

The Training Lead will define and drive the strategic directionfor Global Services training capability across various dimensions, includingbut not limited to, Instructional Design; Curriculum Development &Management; Measurement, Evaluation, & Reporting; Governance; ResourceStrategy; Technology, Tools, & Platforms.

This role oversees the training strategy for the J&J GlobalServices/ESP organization. This role will lead a team of training subjectmatter experts and functional/technical trainers in J&J GS that focuses onHR, Finance, Procurement, Contact Center, and cross-functional service deliveryas well as any new services transitioned into J&J Global Services.

The Training Lead will drive a comprehensive learning strategy,implementation plan, and training delivery that meets the needs of GlobalServices (Service Delivery, Strategy & Transformation & ServiceExcellence and Experience) and the Corporate and Business Unit Tiers. TheTraining Lead will drive the vision and strategic direction to launch newtraining service offerings to the J&J enterprise through Global Services.

The Training Lead acts as subject matter expert in training,identifying areas of improvement and making recommendations that positivelyimpact the overall training strategy for Global Services. Partner with GlobalFunctions to ensure connectivity and partnership across our model. Role will provide leadership and provideoversight on how training and learning can partner and leverage resources. This position provides expertise andguidance to training managers globally on establishing training strategies forboth long term and short-term objectives for Global Services.

The position will report into the VP Service Delivery and

Operations

Responsibilities

  • Providesstrategic direction, overseeing the creation of content, e-learning, collateraland other training materials that will improve workforce productivity throughthe use of various training vehicles inclusive of job aids, facilitator andparticipant guides, on-the-job training systems, tutorials, and demonstrationmodels.

  • Responsiblefor the Global Services training organization; oversee the creation andimplementation of training services for J&J Global Services.

  • Setthe Global Services training organization's customer service mindset,operational excellence and continuous improvement orientation; provide visionand direction with a defined long-range plan for the Global Services trainingorganization.

  • Leadthe ongoing development and maturity of the Global Services training serviceofferings in partnership with J&J GS leadership team. Develop programs thatalign with the J&J GS strategy and deliver value to the organization andthe overall J&J enterprise.

  • Buildactionable and measurable training programs based on J&J GS strategies andvisions, which increase effectiveness of the J&J GS organization and helpbuild a world-class experience for customers.

  • Developstraining plans and programs to continuously upgrade the skills of all levelswithin the training organization including management and leadershipdevelopment

  • Understand,experiment, and implement new technologies across GS that help improve and/oraccelerate simplification of work, process efficiencies and/or improve/enhancethe learning experience.

  • Operateas member of the SD&O leadership team, representing the unique challengesand needs for the training organization in serving internal and externalcustomers.

  • ManageJ&J GS leadership and peer relationships (BU HR, Functional Training Leaders)required to support efficient delivery of training processes.

  • Leadand influence the delivery of training activities and maintain a strongknowledge of training best practices.

  • Provideoversight to the training processes, tools, and framework. Collaborate withdelivery teams to ensure training assets are accurate and up to date.

  • Partnerwith Experience Design, Knowledge Management, Change Management and

Communication teams to provide leading edge training opportunities to GlobalServices and the J&J enterprise.

  • Buildssolid cross-functional relationships with Global Process and Sub-ProcessOwners, other J&J Learning departments in the J&J BU and Corporatetiers. This also allows for the sharing of best practices and learnings.

  • Consultssenior management to identify training needs and achieve the end result ofeffective training solutions

  • Conductstrategic assessments of training services to measure program delivery qualityand effectiveness and continuously improve training services to match the needsof the enterprise.

  • Leveragedata analytics and sentiment analysis capabilities to develop insights andtrends regarding the learning experience and ROI.

  • Establishesa monitoring process and effectiveness plan to standardize training metrics,identification of potential quality and compliance issues related to training

  • Monitorsthe effectiveness of the training program and takes corrective action asappropriate.

  • Understand,shape, and apply leading and emerging practices for training based on industrytrends and external market intelligence to proactively drive value and highperformance for the J&J.

  • Bea leader and active contributor in the Training industry, including keeping upto date with the latest, technology, advances and best practices, and deliveringthought leadership

  • Keepabreast of external trends and best practices in Training by participating inrelevant external events to network and gather information that furthers bestin class training practices. Demonstrates ability to influence industry trends.

  • Supportthe global culture identity for Global Services and establish a set of valuesto promote achievement and continuous improvement

  • Collaborateclosely with the SD&O leaders, Service Excellence & Experience, andsenior J&J GS/ESP leaders to address organizational and people challengesacross the GS organization.

  • Embraceand lead a culture of inclusiveness and multi-cultural engagement throughcoaching and feedback to peers and the broader community in Global Services inalignment with the J&J's Leadership imperatives.

  • Developa strong pipeline of global, diverse leaders within Global Services. Enable aCredo-based & High-Performance Culture within team.

  • Provide leadership, direction, coaching,feedback, and, where appropriate, discipline to and through subordinate teammembers.

Qualifications

  • RequiredMinimum Education: Bachelors degree

  • Aminimum of 12 years of progressive training experience is required

  • Experiencewith training and performance strategy definition and implementation is required

  • Aminimum of 7 years of People Management experience is required

  • Abilityto perform business readiness activities, including stakeholder management andcommunication planning and delivery is required

  • Familiaritywith capability and skills assessment is required

  • Strongleadership skills; operates as a global leader with understanding andappreciation for regional differences is required

  • Strongpartnership with peers and other senior level partners (Vice Presidents and Sr.Directors) developing and implementing training and knowledge managementprograms is required

  • Abilityto champion new ideas, concepts and technologies and obtain buy-in fromexecutive leadership is required

  • ChangeAgent able to transform current operations into "Best in Class" model is required

  • Strongcapability in assessing, developing and hiring talent is required

  • Abilityto establish a culture oriented on customer experience is required

  • Trackrecord to drive business results identifies and capitalizes on opportunities,identifies risks/issues, assesses Experience working across multiplegeographies is required

  • Mayrequire up to 20% domestic and/or international

PreferredQualifications

  • PreferredMinimum Education: MBA

  • PreferredArea of Study: BA/BS in BusinessAdministration, Economics, Finance, Human Resources, Engineering, IT, SupplyChain or comparable.

  • Process-orientedmindset

  • ContinuousImprovement mindset and training/certification

  • DesignThinking or Agile training

  • UserExperience training

  • Experienceworking in a validated content management environment

  • Experienceleading organizations and/or projects in user-centric design solutions

  • Experience in a shared services organization(e.g. HR, Finance, Procurement, or Contact Center)

Primary Location

United States-New Jersey-New Brunswick

Other Locations

Latin America-Colombia-Distrito Capital de Bogot-Bogot, Europe/Middle East/Africa-Czech Republic-Prague-Prague, Asia Pacific-China-Anhui-Suzhou, Asia Pacific-Philippines-National Capital-Manila, United States-Florida-Tampa

Organization

Johnson & Johnson Services Inc. (6090)

Job Function

Training & Development

Requisition ID
2729180924


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Senior Director - Global Services - Cross Functional Training

Expired Job

Johnson & Johnson