Senior Director, Engineering Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key Responsibilities and expectations

• Subject matter expert in general engineering operations supporting targeted accounts and ad-hoc Work Dynamics business - channeled to the business needs (i.e., central challenges and gaps, best person in the field approach- requires knowing who the SME's and top talent is within WD and client ops to leverage and deliver support) Smaller accounts may require engineering expertise and support, root cause analysis, risk mitigation support. Identify opportunities and requirements to connect other SMEs in the Center of Expertise Platform to accounts. Examples below:-

Scenario 1: In case during an assurance audit or site operations review you find that the account has not been able to respond to HSSE related questions adequately. You connect the account to the HSSE COE or the HSSE lead for the country and ensure resolution.

Scenario 2: You're requested to undertake a site inspection or DD prior to take over as part of organic expansion. You identify the site as a front office with office space for client's business leadership. This is an opportunity for experience led services so you connect our Experience Services COE to the Account Executive

• Lead engineering and technical services innovation in partnership p with HSSE, and Work Dynamics Technology to drive best in class operational performance on all assigned accounts through idea sharing, and general collaboration.

Scenario 1: During an account engagement session on an assurance audit, you discover that the account is providing Capital Asset Renewal and planning inputs manually working off excel files of Asset Registers. You take this as an opportunity to connect with the Reliability and Asset Management SMEs and demonstrate both CAR Essentials and CAR with Tech to the account and give them a flavor of how this will help them.

Scenario 2: You have made yourselves aware of the RCM product with IoT that the Reliability Engineering (RE) team drives. When requested by an account for an SME review of their maintenance strategy and plan you find that they have a large number of new assets that are relatively low criticality to the business and there is an opportunity for modulation of frequencies and introduction of condition based maintenance practices. You provide the RE team the lead and connect that team to the account.

Scenario 3: During a site walk about you notice that a client is running trials of a sensor based desk booking and occupancy planning system. You collect some additional information and pass it on to Leveraged Delivery's OP team or the Workplace Consulting Team and connect them to the account to take it forward.

• Work closely with Engineering Solutions and Sales teams to provide engineering expertise in RFP/RFI response efforts as required; this could include collaborating on technical responses, example deliverables, yellow pad sessions, presentations, staffing model development, site tours and pricing exercises. Make recommendations to the bid management team on improvements to proposal language and technical deliverables. Work with HSSE, Sustainability Services and Mobile Engineering to help design holistic best in class engineering solutions

Scenario 1: In a renewal scenario you see an opportunity to deploy mobile engineering services. You loop in the Head of MES and connect them to the rebid/renewal team on the account and facilitate that engagement.

Scenario 2: During a site DD to support a new bid you find the client has detailed sustainability goals related to our scope that are not clearly brought out in the scope document. You flag this off to both the SD team and Sustainability SME, thereby ensuring JLL leverage our Sustainability capability to maximize win probability.

• Support deployment of maintenance and asset management programs utilizing CMMS and other technology/ tools. Drive utilization and optimize data quality/consistency.

Scenario 1: Whilst undertaking an assurance audit and correlating responses therein to the asset Data Quality of the account on the DQ dashboard you find there is a need to track maintenance more effectively via a CMMS or Corrigo and deploy the full capability of Corrigo as a CMMS. You share the DQ standards and Asset Management playbook with the account and connect them to the Asset management and RE team for DQ enhancement and the Digital Operations team for a Corrigo training refresh.

• Deploy technical training programs and certification programs in support of and alignment with Education and Professional Development strategy.

Scenario 1: In periodic account engagement sessions, you proactively share the new Technical Development Programs available to the accounts and loop in the Engineering training team to provide the account additional details of the programs available to them on MyLearning and other learning opportunities that can be facilitated by that team.

Scenario 2: We engage and conduct training sessions where needed for accounts to enable them to respond to the assurance program questions appropriately.

• Ensure effective and consistent collaboration with HSSE teams to deliver compliance and assurance programs and meet JLL standards

• Support engineering operations transition activities for new business and expansions including on-boarding requirements.

• Interview and assess IFM technical resources/ identify and monitor development of engineering and technical talent.

• Develop comprehensive standard operating procedures with other SME's, standard response procedures, and emergency procedures - including training, guidance and deployment of our JLL Client Assurance Program (JCAP) and associated technology platform for technical/engineering services.

• Conduct on-site building evaluations and lead due diligence efforts including oversight, evaluation and reporting. Ad-hoc and for bid or expansion purposes.

• Support SME responses as required associated with IFM technical related services (including code, Union concerns etc).

• Collaborate extensively with other functions within the COE to drive best value of the platform's programs and SMEs to accounts

Scenario 1: During your function's monthly connect with Accounts you identify that an account that has newly transitioned does not understand the full value of the COE within the Ops Excellence Platform. You set up a meeting for the AD with the relevant SME teams.

Requirements

• Minimum 10 years in engineering operations in IFM

• Direct experience leading/managing others and demonstrating followership

• Requires a continuous improvement mindset with an ability to promote change amongst teams

• Experience driving and deploying large scaling initiatives and programs across varied people, assets and geographies

• Position could require 50% travel.

• Requires general understanding and can demonstrate understanding of IFM delivery, commercial implications and risk, and change management

• Demonstrated collaborative leadership skills and ability to quickly identify, respond to and resolve issues

• Should have broad understanding of various IFM commercial structures and implications of each related to operational delivery

• Demonstrated skill in influencing, key stakeholder management and relationship management

• General understanding and experience with RE Outsourcing, and client needs and expectations

Estimated compensation for this position is:

100,000.00 - 200,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote -New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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