Senior Director, eCommerce Operations
Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit and friendliness of our people, we have locations across the U.S.
The eCommerce Department has an opening for a Senior Director, eCommerce Operations. This position is located in Pleasanton, California.
Albertsons seeks to offer customers an easy, exciting and friendly ecommerce shopping experience, through the invention of personalized and localized digital experiences for our 34 million plus weekly customers.
The Sr. Director, of eCommerce Operations has direct regional accountability for Sales and EBITDA plan achievement for business metrics across Home Delivery, Drive Up and Go and 3PL Third Party Logistic models. This role directly leads a regional team of Division Directors responsible for managing sales and EBITDA for respective divisions, productivity goals, day to day operations and tools to most efficiently deliver groceries to customers along with outstanding customer service. The Sr. Director will drive financial success, people success and customer success for the divisions.
The grocery industry is underdeveloped in ecommerce, and this person will contribute in influencing the future of grocery ecommerce and establish Albertsons as an industry leader. There are very few places where you can have this much customer and business impact and help shape the future of e-commerce. If you're up to the challenge, we'd love to talk to you!
Key Responsibilities include, but are not limited to:
Own implementation strategy for all eCommerce initiatives across the region.
Drive performance data usage and key metrics to drive sales and EBITDA growth through slot management and productivity improvement.
Identify and lead opportunities for business expansion through DUG, delivery and MFC rollouts for the region.
Build a high productivity and world class service culture within the operations leadership and be a customer champion to enable a friction-less shopping experience by staying up to date with industry trends, seeking customer feedback and leveraging technology to anticipate shopping preferences and getting ahead of our competitors while focused on ROI.
Build strong partnerships and influences across corporate, store management, finance and divisional leadership to optimize regional performance to meet sales targets, service level and financial goals, bringing a sense of urgency and prioritization to the eCommerce activities. This leader plays an important role in the implementation of growth initiatives, business model development and optimization, fleet and 3PL business applications, Shopper and Driver labor optimization to drive KPIs and achieve overall business goals for the region.
Drive the adoption of performance metrics for operations and service teams to identify levers for efficiency gains and productivity and quality improvements.
Participate in business planning and performance reviews with division executive leadership to define long-term and short-term sales priorities.
Develop, coach, and retain high performing teams, by providing growth opportunities and building bench strength and skillsets for Division Directors and Operations Managers.
A bachelor's degree in Business or Marketing from a four-year college or university, or equivalent experience. MBA a plus.
10+ years' experience leading operations in large scale grocery, retail or CPG businesses, with 3 + years leading E-commerce operations. District manager or retail operations experience preferred.
Solid track record of building and leading teams. The ability to provide direction and guidance while holding teams accountable to high standards in a fast-paced environment
Proven expertise to influence people, process and technology in a manner that enriches the Company's culture and overall team performance.
Ability to interpret KPIs, income statements, balance sheets and financial reports and develop action plans to improve financial and operational metrics
Experience in leading operational and strategic initiatives end-to-end, managing stakeholders and running multiple projects or work-streams simultaneously.
Excellent communication skills, including the ability to take complex, ambitious topics and create compelling narratives for different audiences.
Aptitude for strategic thinking and problem solving in a fluid environment.
Exceptional at prioritizing and focusing on the highest value opportunities.
Executive presence and mindset, with the ability to roll up sleeves when necessary.
Operational excellence mindset, numbers and solutions driven, tech savvy.
Ability to lead and manage competing priorities and multi-task to meet deadlines.
Excellent customer service skills and the ability to resolve complaints, inquiries and operational errors.
Ability to motivate and lead large teams to successful results.
How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers.html
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.
The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.
We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.
AN EQUAL OPPORTUNITY EMPLOYER