Senior Director, Communications Operations

Kpmg New York , NY 10007

Posted 2 months ago

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Director, Communications Operations to join our Communications organization.


  • Act as an adviser to the Chief Communications Officer (CCO) and senior management team; assist the CCO in facilitating effective decision-making and assess inquiries are appropriately directed and resolved; serve as a proxy for the CCO with team as needed to ensure the team remains focused on delivering against the communications strategic plan

  • Collaborate cross-functionally with key leaders to conceptualize, implement and monitor strategic and tactical plans to position the company and communications, internally and externally; oversee the strategic planning process and coordinate the execution of strategic initiatives, ensuring resources are allocated appropriately

  • Develop and evaluate content for CEO-level and other senior partner presentations and collaborate with their leadership teams as appropriate

  • Accountable for human capital management, creating and managing engagement and learning development programs for the communications organization in partnership with Human Resources

  • Implement and apply lean management, agile techniques and/or collaboration tools to analyze and measure results; set performance goals using dashboards and metrics to track and report against goals; implement systems and processes to analyze and measure results and channel effectiveness

  • Manage an operation that includes financial operations, project management, and vendor/procurement management; influence the communications leadership to anticipate issues and proactively solve problems that may arise within the department


  • Minimum of fifteen years of increasing management experience in one or more business related areas and a minimum ten years of department or corporate operations experience

  • Bachelor's degree from an accredited college or university; Master's from an accredited college or university is preferred

  • Strong experience with collaboration tools and workflow platforms; experience applying lean management and agile techniques to drive business results

  • Experience with written communications strategies and program management preferred

  • Prior people leadership experience in building, running and developing high-performing teams and leading an operations team using client services mindset

  • Strong personal standards of excellence and ethics, as well as the ability to act with discretion, strict confidentiality and sensitivity toward issues and individuals; dynamic, proactive, respected; superior listening skills; values input and stimulates candid dialogue; positive attitude

  • Excellent relationship building skills and collaborates, influences, motivates, leads effectively with all levels of the organization and anticipates communications issues while offering suggestions for resolution; exceptional written and verbal communications skills

  • Able to travel twenty percent

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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Senior Director, Communications Operations