Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Director, Account Manager

Expired Job

Conduent Atlanta , GA 30301

Posted 2 days ago

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning. Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Conduent is currently seeking a Sr. Director-Account Manager responsible for driving health and growth of its banking clients by grooming existing relationships and developing senior-level relationships within new functional areas of the organization. The incumbent will drive client value propositions, leading to new opportunities and will organize, lead and execute a strategy into established clients.

Duties and Responsibilities:

The Sr. Director, Account Manager will be responsible for solidifying relationships and maintaining the health of current accounts in addition to acting as a farmer to grow new relationships in other areas of the bank. This role will encompass:

  • Growing relationships with Conduent's largest Client(s) through cross selling of new services into existing functions and penetrating new business lines using consultative selling and strategic relationship expertise.

  • Partnering with solutions leaders to develop new value propositions in digital processing, payments, compliance and next generation customer care.

  • Manage account-level performance to meet or exceed financial targets.

  • Develop and support value propositions for focus areas and ensure alignment with Conduent and business unit strategy

  • Partnering with solutions leaders and sales executives to promote sales of new services into existing accounts.

  • Recommending and initiating enhancements to the sales and marketing operations. Establish sales goals, analyze growth and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates.

  • Developing a detailed knowledge of Conduent services, solutions and offerings certainly within banking, but also a basic understanding of Conduent's specialty BPO solutions (e.g.and will help guide the client in major application and business decisions.

  • Supporting the development of marketing plans that will appeal to a variety of customers on a global basis in order to support sales and profit objectives.

  • Representing the organization with executives and clients establishes and maintains effective relationships with internal and external constituents including consultants.

  • All other duties as assigned

Position Requirements:

  • Consultative account manager and seller who develops deep relationships and adds value to the client's business over the long term.

  • 7-10 years of proven experience with large scale banking sales & account management role.

  • Deep domain knowledge of treasury, wholesale banking, lockbox, payments and F&A / Order to cash / cash management solutions.

  • Demonstrate advanced knowledge of BPO Sales and relationship management processes.

  • This is a high profile position that calls for strong leadership experience, pursuit, self-motivation, and excellent presentation skills.

  • Strong understanding of BPO solution selling and account leadership.

  • Team player who can partner with delivery organizations for added value.

  • Aggressive seller who is able to forge relationships with CEO's and other C-suite executives as well as key line of business contacts.

  • Experience in new logo business development and sales an advantage

  • Bachelor's degree in related field or equivalent work experience.

  • Skilled in account strategy, account planning, relationship strategy.

  • Possess deep industry expertise in banking and insurance operations.

  • Experience working closely with service delivery counterparts.

  • Proven track record of significantly growing existing accounts.

  • Proven track record of attaining and exceeding quotas.

  • Previous experience calling on commercial banks, investment banks, mortgage processors, insurance and similar financial institutions required.

  • Previous experience working in a bank highly preferred.

  • Strong communication and presentation skills required.

  • Ability to dig deep into a large account to uncover new opportunities.

  • Possess excellent oral and written communications, including the ability to effectively present information to top management and executives (internally and externally) as required.

  • Possess strong self-motivation and desire for success.


Atlanta Based, 25% Travel

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Account Manager (Hospitality)


Posted 1 week ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Overview Hospitality named account manager for central USA. Responsible to develop relationships in name accounts that fall into the 4 primary sub verticals of the Hospitality industry, hotels and resorts, entertainment venues, restaurants (both tableside and quick serve) and cruise lines. Work closely with marketing and industry consultants to define and create appropriate value propositions for the above named environments. Work closely with the channel organization to identify and recruit new ISVs and go to market partners for the vertical. Business development skills that can identify specific areas of opportunity in environments where minimal current relationships exist. Takes ownership of assigned end-user account(s) or territory; develops and executes sales strategy for assigned account(s) or territory with manager's input; develops strong relationships with key customer contacts and leverages to Zebra's advantage; creates and delivers high impact sales presentations and capable of product training; often used for those with strong technical background but limited sales experience or strong sales with limited product/market understanding. Develops and executes sales strategies with minimal input from manager for a higher level of financial responsibility; proactively sells solutions encompassing a wide range of products or services; as required leverages relationships with other business units and/or external partners to deliver solution; Develops strong relationships with key decision makers and influencers; Initiates and leads customer presentations and value proposition creation. Willing to consider remote-based employees who reside in the greater Midwest region. ~ 75% travel will be expected. Responsibilities * Knowledge/Expertise * Technical Skills - Uses advanced domain / solutions knowledge to competitive advantage * Knowledge of Zebra - Provides input into development of business products/services; understands and follows multi-business protocols * Sales Skills – Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships * Managerial Skills - Often leads others in their development; provides input to policies and practices * Business Acumen - Develops business solutions and directly addresses financial issues resulting in profitable revenue growth for Zebra; able to coordinate and present complete, complex solutions that meet customer needs and beat competition * Market/customer Knowledge – Acts as a resource to customers based on intimate knowledge of relevant industries and needs * Industry Skills - Understand and articulate the value proposition for the various subsegments of the hospitality industry * Solution Complexity/Strategic Thinking * Nature of Problems Solved – Solves complex problems which may require unique solutions (e.g., unique applications of existing technologies) that are used across the business in similar situations * Role in Addressing Problems – Leads problem resolution, identifies appropriate resources, develops contingency plans * Complexity of Solutions – Typically medium to high complexity; has several complex projects, all which require unique coordination of technical resources; multi-country issues may be involved * Freedom to Act * Level of Guidance – Demonstrates wide latitude for decisive action which could impact business initiatives/programs; exercises independent judgment within broadly defined practices/policies in selecting approach and technique * Takes Direction From – Manager and Business Unit Directors * Customer Interface * Role – Often leads semi-formal teams or significant portions of a large permanent team * Level of Customer Contact – Multiple decision makers and influencers for large deals with complexity * Main Level of Interaction – Leads negotiations on complex deals which may be primarily technical, financial or both * Required Knowledge of Customer – Industry strategies and customer positioning; customer financials and business drivers * Accountability * Business and Financial Impact – Responsible for revenue attainment, margins where appropriate, and personal expenses * Relative Size and Scope – Average to high individual quota for business in like roles or strategic growth potential to be there within a year or two * Types of Projects – Moderately complex deals with a few large, complex deals * Strategic Impact for Zebra – High in near term; medium in mid-term Qualifications * Preferred Education: * Bachelors or equivalent experience; advanced degree preferred * Preferred Work Experience (years): * 5-8 + years of applicable sales experience. * Key Skills and Competencies: * Uses advanced domain / solutions knowledge to competitive advantage * Develops and adapts advanced sales strategies to unique customer needs; creates customer partnerships * Often leads others in their development; provides input to policies and practices Zebra Atlanta GA

Senior Director, Account Manager

Expired Job