Senior Digital Product Owner

Charles Schwab Corporation Austin , TX 78719

Posted 1 month ago


Austin - TX, AUSTINA, 12401 Research Blvd, 78759

Michelle Laura Rocke

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client's goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of 'own your tomorrow' every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Charles Schwab Digital Services defines the experience and oversees the management of Schwab's electronic channels ( and mobile apps) and internal platforms used by Schwab service representatives and financial consultants. The group is responsible for providing tools and experiences that enable clients to achieve their financial objectives, while supporting the strategic growth of the firm. The group supports all of Schwab's business enterprises and works with a wide range of internal stakeholders including IT, sales and service, strategy and marketing.

The group is seeking a Senior Manager who will assist in leading strategic platform, product and communication projects, working with product managers, as well as various stakeholders throughout the firm.

What you'll do:

  • Own all aspects of digital product development for Schwab's digital forms platform from strategic development to implementation, including understanding client needs, prioritizing potential solutions, measuring success through key metrics and iterating smartly.

  • Develop a deep understanding of client needs, build close relationships with key stakeholders, and deliver outcome-oriented solutions.

  • Develop and maintain strategic product roadmap and serve as the product owner and champion of the digital forms platform vision throughout the organization

  • Work with the RegCom team to provide technical support for update and maintenance of regulatory communications and forms content for emerging rules and regulations, as well as to enhance the client experience and improve operational efficiency.

  • Navigate complex projects and translate high-level production concepts into detailed business requirements and implementation plans.

  • Stay informed of compliance/regulatory issues that may impact regulatory documents and assist in developing agreements and updates which comply with applicable rules, regulations and business needs.

  • Build relationships across the firm.

  • Translate product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product backlog.

  • Identify and partner on process improvements which enhance Schwab's digital experience.

  • Translate client needs/competitive pressure into product vision and define detailed requirements for consumption by technology teams.

  • Leverage research and data to inform and support analysis for future enhancements.

  • Provide ongoing leadership and support to cross-functional teams developing new digital forms products and enhancements; participate in User Acceptance Testing as appropriate.

  • Focus on business impact and come up with actionable recommendations informed by high quality data analysis and metrics.

  • Provide a Lifecycle Product management approach to the digital forms platform at all stages of the product lifecycle.

  • Serve as subject matter expert for the digital forms platform, and address escalations/questions from service teams and clients.

  • Create and maintain reports that provide visibility into the health of the program.

  • Develop business cases and presentations to management to aid in decision-making and funding requests.

What you have:

  • Strong digital product management skills, experience with client journeys, and demonstrated ability to synthesize and process data.

  • Technical background with a keen understanding of broader business needs and strategy.

  • A passion for digital innovation and commitment to superb client experience.

  • Experience working in a collaborative multi-disciplinary team within modern product methodologies.

  • Self-starter with outstanding organizational skills and ability to track multiple projects in tandem.

  • Curiosity to continually reevaluate existing designs.

  • Effective relationship builder--ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.

  • Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.

  • Experience with and ability to lead people and projects through influence

  • Strong written and verbal communication, being able to transform complex topics into well-organized, understandable communications to different audiences, including Leadership

  • Excellent analytical and problem solving skills

  • Self-starter attitude with a strong passion for business process improvement and achieving meaningful results

  • Experience in Agile development practices, ideally Product Owner responsibilities.

  • Strong interpersonal skills, emotional maturity and sound decision making capabilities

  • Strong written and verbal communication, being able to transform complex topics into well-organized, understandable communications to different audiences, including Leadership

  • Ability to cultivate relationships with a variety of internal consumer platforms and external partners

  • Expert usage of Excel, Word, PowerPoint, and Visio; familiarity and expertise with Adobe products, particularly Acrobat Pro, InDesign and Adobe Experience Manager, a plus.

  • Bachelors degree required, MBA a plus.

What you'll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab.

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications Relocation Offered?: No Work Schedule: Days Languages: English - spoken Current Licenses / Certifications: None Relevant Work Experience: IT-Change Management/Release Management-2-5 yrs, IT-Change Management/Release Management-6+ yrs, Product Development-2-5 yrs, Product Development-6+ yrs Position Located In: TX - Austin Education: BA/BS Job Type: Full Time

Category:Digital Services

Activation Date: Tuesday, March 5, 2019

Expiration Date: Wednesday, March 27, 2019

Apply Here

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Senior Digital Product Owner

Charles Schwab Corporation