Senior Digital Product Manager (Online Banking)

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Senior Digital Product Manager leads and manages teams responsible for delivery and rollout of the seamless experience for clients and associates. You develop and implement complex digital product roadmaps covering multiple lines of business and are accountable to achieve business outcomes in partnership with teams across the bank. You proactively identify data to improve performance and outcomes as you manage your digital product, your team, and partner relationships on a day-to-day basis. You thrive on working to ensure that the team has the right capacity, skillsets, and support to successfully develop, communicate, deliver, and drive adoption of your digital products.

Essential Functions/Responsibilities

• Develop team resourcing plans and staff to deliver digital product roadmap(s) focused on achieving defined outcomes, forecast and plan for required roles and capacity, identify and engage internal and external resources, and create ongoing reporting to evaluate performance.

• Lead day-to-day management of assigned partner relationship(s) and serve as focal point within the bank to actively manage health of relationship, track performance compared to contractual agreement, manage expense including licensing and billing accuracy, align direction of bank needs with partner platform and resourcing, handle platform-wide decisions affecting multiple digital products, and identify escalations.

• Create training and development plans for members of your team to expand their knowledge of the platforms used, enhance their technical skillsets, and create development opportunities to increase associate engagement.

• Create and deliver digital product roadmap(s) by collaborating with lines of business and other stakeholders in strategic and day-to-day decision-making.

• Proactively identify data and metrics, collect voice of the user, and report production and quality of the seamless experience. Use insights and data to inform roadmap and prioritization decisions.

• Socialize and actively communicate your digital product roadmap(s) in partnership with line of business and other teams including Marketing, Technology, Call Center, Program Management, and others) and ensure that required processes to test, deploy, and provide ongoing support are defined and approved.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Bachelor's degree required.

• Minimum 5 years digital product management experience and/or related work experience including business analyst, program/project management, industrial engineer, strategic planning with proven execution of plans and measurable outcomes.

• 4+ years building exceptional digital experiences as a Product Manager or 3+ years experience implementing, configuring, or administering digital systems in Financial Services, Retail, or other highly complex and regulated industries using Agile Methodology.

• Demonstrated ability to lead people in both direct and indirect reporting relationships in the buildout of digital experiences or Salesforce implementations.

• Experience recruiting, training, retaining, and developing team capabilities in areas including technical skills / knowledge, Agile / scrum, software lifecycle management.

• Familiarity working with 3rd party partners to license and implement digital experiences with focus on implementation of strategic initiatives.

• Strong verbal and communication skills with extensive experience working across multiple stakeholder groups including Marketing, Operations, Call Center, and Technology.

Preferred Knowledge and Skills

• Experience with online banking or financial services management platforms

• Experience with both consumer and commercial banking products, processes and platforms.

Level of Complexity and Scope

Degree of Independence and Decision-Making

Required Supervisory Responsibilities

Physical Requirements

Compliance Statement

• The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.