Senior Digital Product Manager

BMO Chicago , IL 60602

Posted 2 weeks ago

We're on a mission:

Are you a curious thinker with innovative ideas and a passion for delivering market-leading digital customer experiences? Make your mark by helping us reimagine how we interact with our customers and create the experiences that matter to them. We're building a team of passionate people, working collaboratively in agile, to reimagine banking for the digital age.

Why now and why BMO?

We believe our customers' lives are changing and we need to change with them. From day-to-day life to the moments that matter, our customers are increasingly defining success in different ways and we need to be there to help. This means meeting our customers where and how they expect to bank.

At BMO, we believe we must respond to our customers by becoming a customer experience-led, digitally-enabled bank. Driven by a deep understanding of our customers and willingness to constantly challenge the status quo, we believe we can meet the challenge before us.

How?

We are building experience teams, combining people with different skills and knowledge, to accelerate our customer experience. These teams will work agile, in a vibrant space, and embrace the latest methods, tools, and technologies to drive innovation and change. Self-managed and cross-functional, these teams will be empowered and have the resources and authority to drive a customer-led digital transformation.

As a Senior Digital Product Manager, here's what you will do:

  • Play a leadership role in the experience team to ensure that capabilities are in-scope, on-time and of high quality.

  • Serve as the primary source of external information for the experience teams, offering clear definitions of the targeted capability, the intended value to the client, and functional/non-functional requirements.

  • Translate portfolio roadmap directives and customer needs into backlog items using agile methodology.

  • Assist in the development of product roadmaps and author, refine and approve backlog items, with clearly articulated acceptance criteria.

  • Manage and prioritize backlog contents, ensuring sufficient depth of refined items for consumption and commitment by developers.

  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback, and enable stakeholder reviews for validation in the process.

  • Review QA test plans to align with acceptance criteria and facilitate both testing and review of early builds for adherence to functional requirements.

  • Manage engagement with business stakeholders and effectively communicate product release contents and expected product capabilities/customer journey.

  • Identify and manage business activities (e.g., operating model, training, communications, etc.) required to support agile initiatives.

  • Develop value-at-stake models and define KPIs to measure business outcomes and team success.

  • Facilitate problem solving on a day-today basis as required, working closely with development on implementation challenges.

  • Coach team members and help with their development/desired outcomes as required.

What makes you a great fit?

  • Track-record of leading cross-functional teams in delivering results/decisions

  • Digitally savvy with an obsessive customer focus

  • Capable of understanding project-level content as well as executive-level strategic thinking

  • Ability to influence behavior without organizational hierarchy

  • Track-record of delivering high impact digital experiences

  • Excellent verbal and written communication skills

  • Strong problem-solving, organization and project management skills

  • Graduate degree and/or equivalent work experience

We're here to help

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do helping people is in our DNA. For 200 years we have thought about the futurethe future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmoharriscareers.com.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

#LI-AZ1


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All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. #LI-AZ1 BMO Chicago IL

Senior Digital Product Manager

BMO