Senior Devops Engineer

Hello Alice Houston , TX 77001

Posted 4 weeks ago


  • Job Title: Senior DevOps Engineer
  • Location: Remote
  • Position: Full-Time Employee
  • Department: Engineering/Product
  • FLSA Status: Exempt

About Hello Alice:

Hello Alice is leading a movement to connect small business owners and entrepreneurs to the resources they need to grow and scale their companies, regardless of industry, geography, capitalization, prior experience or cultural constraints. Were a passionate team building a rapidly-growing, predictive technology that supports over 200,000 small business owners from all 50 states and beyond through our free digital platform,

Hello Alice serves all entrepreneurs, and we wholeheartedly believe that if New Majority business owners -- women, people of color, those with military connection, the LGBTQ+ community, entrepreneurs with disabilities, founders from small towns, and immigrants -- are provided better access to resources, they can change the world, positively impact our economy, and generate jobs for all. Hello Alice is a Series A backed company with solid financials and a notable list of investors.

Our committed Hello Alice team is growing quickly, and the Senior DevOps Engineer will be crucial in providing a stable platform for our small business owners and developers.

Hello Alice is a fully remote team, so all locations are considered.


The Senior Devops Engineer candidate should have expert knowledge of the AWS platform as well as bring a healthy level of innovative ideas surrounding performance and scalability of Rails-based applications.

The candidate will develop solutions, improve and maintain the pipeline as well as manage our dev/stage environments. The successful candidate should have strong operational experience with public facing web applications including load balancers, app servers, and database servers (SQL, PostgreSQL, Redis).

They will be responsible for establishing the continuous development of the Rails-based backend and React-based frontend along with integrating any needed automated quality assurance testing.

Youll report to the Director of Engineering and will be responsible for the availability of our web applications.

Role and Responsibilities:

Heres what youll be working on day-to-day, but as a nimble organization that puts our small business community at the forefront, flexibility is key, and other responsibilities may arise.

  • Maintaining all continuous integration and delivery to environments
  • Providing at least 99.99% uptime of our production environments
  • Building and maintaining tools, solutions and microservices associated with deployment, ensuring that all meet our customer service standards and reduce errors
  • Problem solving deployment issues and providing planning for future deployment stability and scalability
  • Configuring all system notification and alert systems across the Hello Alice platform
  • Ensuring production database backups are scheduled and can be rolled back when needed
  • Improving the scalability and performance of applications
  • Creation and maintenance of all DevOps documentation

Required Skills and Experiences:

  • 3+ years experience with AWS
  • 3+ years of experience as DevOps Engineer in creating CI/CD pipelines for various technologies
  • 3+ years of experience selecting, configuring, monitoring and supporting a variety of solutions from AWS
  • 3+ years of experience with automating tasks using: Ansible, Python, Shell, Salt etc.
  • Expertise in troubleshooting application server, web or configuration issue in production environment
  • Profound knowledge in various scripting languages, system & server administration and mass system deployments
  • Experience with the Docker container ecosystem
  • Wide knowledge in operating system administration, programming languages, cloud platform deployment and networking protocols
  • Outstanding knowledge in release engineering J2EE configuration, creating tools for engineering organization for performance optimization

Would Also Like to See:

  • Experience with Machine Learning
  • Experience with Kubernetes

Who Were Looking For:

We love diversity, but these are some of the characteristics that thrive in this role.

  • Proactive, forthright decision making abilities. We are looking for someone who can come in and immediately create a plan to improve our current DevOps.
  • Team-focused. The DevOps role will touch every point of our platform and will need to coordinate with all developers to provide them a stable CI/CD and reliable, scalable production environment.
  • Communicative and opinionated. Coming out of the startup phase, we are still finding that we need solid playbooks and processes put in place to harden our application platform. Therefore, we prefer people who are willing to speak their minds on issues that need to be addressed.
  • Be Scrappy: We operate with an entrepreneurial mindset, testing and iterating, and starting with small budgets to prove our theories. Every team member contributes to profits and revenue, and is responsible for optimizing organizational resources, whether its time, money, or energy. We love to do a lot with a little, but arent afraid to invest when an idea shows traction.
  • Stakeholder Focus: Maintains positive and collaborative connection to key stakeholders. Understands needs, goals and objectives of all constituent groups. Works to create, monitor, and exceed key metrics and targets in support of key groups.
  • Relationship Management: Trusted by staff, peers, and stakeholder groups; Balances concern for productivity and results with sensitivity for employees needs/problems; Approachable and friendly; Handles difficult situations constructively and tactfully.

Company Values:

Our company values are important to us. Weve shared them with you as someone interested in joining our team.

INNOVATE ALWAYS. Seek out unique perspectives, diverse experiences, and disconnected dots. These are the seeds of big ideas and exceeded expectations, made even better through constant collaboration.

EMBRACE FAILURE. Learn from the inevitable failures that result from innovation, and move forward quickly with a pioneering spirit. Champion the doers, celebrate their contributions to the team, and don't shy away from difficult conversations.

DRIVE THE MISSION FORWARD. Everything we do is through the inclusive lens of helping all business owners launch and grow, regardless of who they are or where they come from. Hold yourself to the highest standards of quality and equality in everything you do.

EVERYONE TAKES OUT THE TRASH. No task is too small for the success of our company or our owners. Always be thoughtful and practice extreme kindness toward our team, partners, and owners.

SIMPLIFY AND COMMIT. Maintain a bias toward efficiency, acting quickly and testing often. Recognize the opportunity cost of every decision, commit to deadlines, be on time, and search for simple, smart solutions.

Hello Alice is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. // Twitter // Facebook // Instagram // LinkedIn

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Senior Devops Engineer

Hello Alice