Senior Design Program Manager

Twitch San Francisco , CA 94118

Posted 1 week ago

Twitch is a community-driven product and our teams must reflect the spirit of collaboration that exemplifies community. To succeed at this, we have implemented a product development process that teams utilize to explain their customer insights, optimize the customer experience, and identify internal collaborators.

As Senior Design Program Manager you will be the single point of contact and owner of our cross-company product development process. You will work closely with representatives across the company including senior product owners, executives, and designers to ensure that our process is transparent, accountable, and delivers on our promise to our customers. You will design, implement, and report on goals for the process, audit the individual projects for accuracy, and make changes rapidly based on feedback and lessons learned as we operate.

Responsiblities

  • Create goals and reporting for the ongoing product development process

  • Identify critical changes to the process, implement new features, and communicate updates with the product teams

  • Hold teams accountable for participating in the process, giving feedback on their experience, and meeting the defined standards to ensure we deploy desirable features to customers

Requirements

  • You have successfully managed a complex process across teams with different goals and incentives

  • You can create and maintain a detailed roadmap and transparently communicate changes and expectations with collaborators

  • You are comfortable working with stakeholders to understand their needs and synthesize their feedback into actionable solutions

  • You have an understanding of or passion for helping product teams deliver high-quality, desirable experiences to their customers

  • You have the ability to negotiate and resolve conflict smoothly and without formal authority

Bonus Points

  • You are a Twitch user yourself

  • Familiarity with Twitch community and gaming space

Perks

  • Medical, Dental, Vision & Disability Insurance

  • 401(k)

  • Maternity & Parental Leave

  • Flexible PTO

  • Commuter Benefits

  • Amazon Employee Discount

  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

  • Breakfast, Lunch & Dinner Served Daily

  • Free Snacks & Beverages

#LI-EA1

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the shared interactions of millions. At any given moment, more than a million people come together from all over the globe to interact around this distinct form of live entertainment. From streaming, watching, chatting, and cheering about video games and esports to many other interests including traditional sports, anime, sci-fi, wrestling, music, cooking, the creative arts, and more, there's something for everyone on Twitch.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


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