Senior Database Support Analyst

Allscripts Raleigh , NC 27611

Posted 3 months ago


Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to handle and diagnose application performance issues, technical aspects of high-profile escalations, as well as working directly with clients and partnering with development to diagnose the issues involving system/data recovery which impacts the performance and availability of a Sunrise Enterprise.


Consultants would be able to employ their cross-functional knowledge and expertise in all technologies that comprise the application infrastructure, in order to establish the factors influencing performance and develop plans for addressing them. This is accomplished by:

  • Troubleshooting pathways, collection of diagnostic information using BMC Appsight, Sunrise Performance Troubleshooting Kit, ADPlus, ProcMon, Wireshark, Microsoft performance and diagnostic software and other tools

  • Cross-reference diagnostic information with various baselines, previously obtained data, design specifications and the empirical testing results

  • Research the Knowledge Base, interacting with Development teams, Microsoft Premier and Alliance Support, Citrix Support, VMWare Support, Cisco Support, Cerner Multum Support etc. in order to correlate the diagnostic findings with the already developed solutions

  • Collaborate with Development teams, Microsoft Premier and Alliance Support, Citrix Support, VMWare Support, Cisco Support, Cerner Multum Support in developing a solution for new issues

  • Provide technical support during the implementation delivery process including triaging and troubleshooting reported by customer and implementation team

Consultants would be able to assist our clients with issues related to performance optimization through services such as:

  • Performance monitoring, measurements and capacity planning of Production Software solutions, recommending changes to Allscripts products and "standardized" System configurations

  • Working with clients to implement and improve the database infrastructure environment

  • Provide one-time support services to IT staff of our clients, troubleshooting and resolving database and infrastructure problems

  • During such interaction, they would be able to teach clients the best practices in environment optimization and maintenance requirements necessary to keep client systems working at a high level of speed and reliability

  • Implement and teach prescribed practices in performance management and capacity planning for systems, as identified through performance testing within Allscripts, to ensure the necessary system capacity and performance is available as required

A significant portion of the job is dedicated towards improving the tools, methodology and the knowledge database that would benefit entire client base. This is accomplished by:

  • Regular contribution to Knowledge Base with FAQ/FYI Knowledge Articles

  • Regular revisions, grouping and phasing out of existing KAs.

  • Interacting with Development within the cases, SRBs and other forums for the purpose of envisioning, developing and improving diagnostic tools and methodologies

  • Interact with product development to improve on current design or to identify possible problems with design

  • Stay abreast of current technology in products, design changes, and new products offered

  • Development of new procedures and policies to improves services.

  • Training Customers and Allscripts Staff in Performance team areas of expertise


Academic and professional qualifications:

  • 4 year degree in Computer Science or Engineering, or combination of equivalent skills and experience

  • Microsoft certifications in SQL or Windows Server technologies (MCTS, MCITP)


  • Administering and troubleshooting SQL 2008/2012-based client/server applications including SQL Server Reporting Services.

  • Proficiency with Transact-SQL.

  • Expertise with Microsoft Server technologies and high availability and redundancy solutions, such as Failover Clustering, SAN and virtualization technologies.

  • Experience in system administration of large, mission-critical computer systems, including installation and configuration of software products.

  • Professional software support at second or third level (advanced troubleshooting and technical support) is a definite asset.

  • Understanding of software development process and client/server and SOA concepts.

  • Virtualization technologies

  • Storage Area Networking (SAN)

Travel requirements:

  • Some travel for business is required

Working arrangements:

  • Position also requires after-hours, on-call support

  • Work is performed in a standard office environment with minimal exposure to health and safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

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