You know it. We know it. Change is sweeping through health care in ways that that go beyond the basics covered in the news. Organizations like UnitedHealth Group are driving ever higher levels of sophistication in how provider networks get shaped, perform and are compensated. Everything is open to new ideas and innovation. And a lot of the good stuff starts in roles like this. Join us and you'll play a key role in managing data about the physicians and specialists who are part of our provider networks. This role will put you on a team of incredibly talented technology and business professionals. You'll discover the resources, backing and opportunities that you'd expect from a Fortune 5 leader.
Positions in this function are assigned to provider groups who submit rosters and covers all demographic and contractual elements. Data Loading Analysts (DLAs) are responsible for various loading activities related to the provider network database (NDB). DLAs make informed decisions to deliver quality results and are responsible for properly maintaining the provider data housed in our core systems to allow for proper claim payment and member directory information. Positions in this function are assigned to provider groups who submit rosters and covers all demographic and contractual elements. Data Loading Analysts (DLAs) are responsible for various loading activities related to the provider network database (NDB). DLAs make informed decisions to deliver quality results and are responsible for properly maintaining the provider data housed in our core systems to allow for proper claim payment and member directory information.
Receive data from multiple inbound sources (e.g., rosters, spreadsheets, email, Phycon, etc.)
Interpret, organize, and collect data to enter into the system
Utilize multiple database systems and tools to enter and/or research provider data in NDB
Contact internal or external data submitter to verify/clarify information and/or data to be entered, when required
Uses pertinent data and facts to identify and solve a range of problems within area of expertise
Investigates and analyzes non-standard requests and problems, with some assistance from others
Review system results to determine whether keyed data is correct, or updates are necessary
Maintain current knowledge of business strategies, rules, and procedures (e.g., attend training)
Demonstrate an understanding of and apply business strategies, rules, and procedures as appropriate (e.g., determine whether to reject or accept data prior to entry)
Participate in applicable ad hoc projects, as assigned
Consistently meet target production, quality, and time utilization metrics
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma/GED or above
1+ year or more internal or external customer response / customer service experience
6+ months computer experience utilizing Microsoft Office (including Excel, Outlook, Word) and computer navigation skills
Data entry experience
You will be asked to perform this role in an office setting or other company location
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
Demonstrated understanding of relevant platforms (e.g., FACETS, NMDB, NDB, COSMOS, Emptoris, Diamond, PPO-One, NICE, PULSE)
Demonstrated understanding of relevant system applications (e.g., PhyCon, SmartPricer, Navigator, DLI, Emptoris,SharePoint, Knowledge Central, Rate Manager, Echosign, DocuSign,ePUF)
Demonstrated understanding of internal processes and procedures for loading, maintaining, and/or resolving contracts or claims
Ability to prioritize and organize own work to meet deadlines
Demonstrated ability to communicate effectively (clear and concise notes, and written communication)
Ability to work under pressure and maintain quality of detailed work while meeting deadlines
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.
PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: data loading, data analyst, analytics, database, remote, telecommute, WAH, hiring immediately, #RPO