Senior Data Analyst - Wireless

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Sr. Data Analyst in Xfinity WiFi will be a key member of the team responsible for enhancing the customer experience of wireless technologies across a variety of environments and verticals. You will work with cross functional data teams to ensure Xfinity WiFi and wireless technologies (including 5G) deliver on their commitments of improving the customer experience while maximizing offload. Provide insights into network usage, patterns, and experience metrics while using your technical skill set to visualize deployment opportunities for wireless assets. The Sr. Data Analyst will also use their business acumen to prove network enhancements achieve business goals.

Job Description

Qualifications:

• Experience pulling data using SQL, Python, reading data from a dashboard (such as Tableau), and interpreting that data.

• Technical skills: SQL, Tableau, Python, Excel, PowerPoint

• Preferred: experience with GIS products (QGIS, ARCGIS, ESRI)

• Responds constructively to new demands, priorities, or challenges.

• Background in telecom and WiFi preferred

• Partners with, and influences teams, brings the customer voice into the discussion, improves processes and identifies new solutions that provide value to the customer.

• Solutions-oriented: ability to think fast and move quickly to find the right offerings that will meet customer needs.

• Ability to handle multiple priorities in a fast-paced environment.

This role and team are based in our cutting-edge Comcast Technology Center in Philadelphia, PA. We are in the office on a hybrid basis and can not consider candidates seeking remote employment.

Core Responsibilities

• Uses analytical rigor and statistical methods to analyze large amounts of data (millions to billions of records), extracting actionable insights using advanced statistical techniques such as data analysis, data mining, optimization tools and machine learning techniques and statistics (e.g., predictive models, LTV, propensity models).

• Build customer centric models and optimization analysis in tools such as Tableau to support large scale wireless deployments that utilize online & offline data, structured & unstructured data, usage data and media/behavioral/attitudinal data.

• Experience extracting and working with large data sets from various back-office systems via SQL and Python.  Comfortable with a variety of databases, warehouses, and AWS products. Examples: Hive, Trino, Oracle, Snowflake, S3, Minio, Databricks

• Develop and deploy predictive models based on historical data that provide future predictions about customer behavior.

• Map geolocation targets through tools such as GIS and QGIS based on product demand

• Develops and executes statistical solutions to business problems. Frames problem develops roadmap and communicates intended approach to develop solution.

• Demonstrated ability to create executive level presentations and effectively communicate to various levels across the organization.

• Own business / technical interpretation of data trends in usage and network data.

• Experience working with a large, distributed team at scale and delivering features with an eye towards scalability.

• Comfortable challenging the status quo.

• Evaluate results against expected performance and identify areas for improvement.

• Demonstrates excellent project management and communication skills, with a proven track record of successful delivery on time, in line with budget expectations and to strategy.

• Develops and maintains effective relationships, with a focus on client delivery, collaboration and integrity.

• Ability to work independently and be a self-starter.

• Other duties and responsibilities as assigned

Unfortunately, sponsorship is not available for this role.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.