Join a growing organization supporting the Institutional division's B2B journeys.
As a member of our client experience journey team, you will partner with crew across the Institutional division in establishing best in class analytic practices supporting our B2B client base. Critical responsibilities include developing program KPI metrics, constructing experimentation strategies at the journey level, directing junior analysts and supporting the organization in pioneering the way for new measurement of our Institutional clients.
In this role, you will:
The role is part of the extended program management team, and will be the lead within one of the client segments that CxA supports . Essentially this person is someone who has the skills to complete the technical duties of a web data analyst (Python, SQL, Adobe Analytics) and the project management skills to engage with multiple stakeholders and define goals. This role will be split between these "hands on keyboard" and "soft skills" roles.
The split of these sets of skills is typically 50-50. Throughout a week, this person could switch between designing an experiment, to reading out to senior leaders on KPI metrics, and then to delegating and coaching junior analysts in the team. This role is a unique mix of responsibilities and is suited for someone who is a seasoned data analyst looking for an opportunity to take on more of a strategic role in their career.
Engages with internal partners to understand business strategy, questions and goals. Brings structure to business requests, translates requirements into an analytical project approach, and leads complex projects through completion.
Delegates tasks and provides tactical and strategic guidance to peers. Serves as the analytics expert on cross-functional teams for large strategic initiatives.
Acquires and compiles structured and unstructured data and verifies its quality, accuracy and reasonableness.
Performs analyses of historical data to surface trends and insights using advanced analytical methods. Validates analytical techniques employed by other analysts.
Prepares and delivers expert level visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.
Develops, owns and manages recurring analytic or reporting processes.
Actively develops the analytics community at Vanguard by mentoring, coaching and connecting others with resources and training. Participates and presents during scheduled analytics seminars.
Participates in special projects and performs other duties as assigned.
Minimum of five years related work experience.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Vanguard is not offering visa sponsorship for this position.
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values.
Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.