Senior Data Analyst- Technical Developer (4541-736)

Ipsos Ohio , NY 13324

Posted 5 months ago

Ipsos Mystery Shopping, part of Ipsos, is the largest mystery shopping agency in the world. We complete over a million assignments every year across all industry segments and organization sizes. Our clients benefit from our highly experienced team, global reach, local presence, research expertise and innovative approach. In the USA, we have a rapidly growing business and we are becoming one of the largest mystery shopping agencies in the industry.

We are looking for a Sr. Data Analyst- Technical Developer within the Central or Eastern Time Zone.

Primary Responsibilities:

  • Develop a solid understanding of Mystery Shopping operations to identify and help implement technology-driven solutions leading to greater operational efficiencies, higher quality and faster turn-around to clients

  • Work closely with the US Mystery Shopping service line, the Prague-based Platform team and the software providers (ShopMetrics/Sassie) to successfully design and implement data collection and reporting solutions, while driving platform enhancements

  • Become the expert and trusted advisor on all ShopMetrics-related and Sassie-related questions, from project setup to fieldwork management to online reporting

  • Build, maintain and reinforce documentation, processes and procedures

  • Challenge the status-quo and drive process improvements leveraging technology to ensure account profitability

  • Provide day-to-day technical guidance and coaching to junior team members

Required Technical Skills:

  • Minimum of bachelor's degree in mathematics, computer science or technology or equivalent experience

  • At least 5 years' experience in data processing/data online reporting/ technical operations

  • Ability to quickly learn new software (ShopMetrics, Sassie, Presto) and Mystery Shopping operations

  • Experience in Market Research or agency work a plus, however, client-side experience will be considered with the right experience

  • Proven experience developing online reporting solutions with clients

  • SQL, HTML and JavaScript background required

  • Strong technical skills with proven experience working with large datasets, relational databases, and data transfers, leveraging on the most appropriate tools

  • Experience using data visualization tools such as PowerBI, Tableau a plus

  • Experience using EFM tools such as Qualtrics, Medallia, Questback, inMoment a plus

  • Advanced Excel skills (pivot tables, VBA, database connections, etc.)

  • Advanced MS ACCESS skills (forms, modules, database connections, etc.)

Other Required Skills:

  • Ability to work within and navigate within a complex environment

  • Balance competing priorities in a fast-paced environment

  • Analytical and problem-solving mind

  • Hungry for seeking out new technologies to learn and keep very up to date with new trends

  • Must be able to work independently with little supervision.

  • Must be able to lead a team

  • Strong communication skills

  • Have active listening skills

  • Ability to translate technical "speak" into client language both internal Ipsos clients and external clients

  • Have some understanding and proven experience of strategic decision-making and what is important to the "bigger picture"

  • Ability to travel domestically (position will initially require frequent global travel)

  • Must have a valid passport

  • Permanent resident without a need for sponsorship

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against based on disability


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