Senior Data Analyst, Marketplaces

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

• Search and browse our inventory of over 20,000 vehicles that we own and certify.

• Narrow down search results using highly intelligent filtering tools/components.

• View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.

• Secure financing in minutes using Carvana's in-house service or their own bank.

• Interact with GUI components to easily customize loan length, down payment, and monthly payment.

• Generate, upload, and eSign all documents online (no ink necessary).

• Schedule front door delivery or pick up at one of our vending machines.

• Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana, you can learn about what it's like to work here from the people that already do.

About the team and position

At Carvana, we are customer obsessed, technology driven and steered by analytics. Each analytical team is laser-focused on a specific pillar of our business. We're all problem solvers at heart, using cutting-edge technology and techniques.

Nestled within our Marketplaces organization is the wholesale group, the go-to guys for dealers, lenders, and automotive companies. As a Senior Analyst focused on Customer Experience, your aim will be unlocking and scaling the best experiences, selections, and values that align with our customers' goals.

You're running the show when it comes to Tableau dashboards - you'll be crafting, curating, and owning them to give us the inside track on customer satisfaction, customer service efficiency, and how our customer care team is performing overall.

Are you revved up to use your analytical and technical skills for immediate and meaningful impact? At Carvana, we're looking for individuals like you who are ready to take the wheel and drive our business forward. You will be mining data for insights to help steer our decision-making. We have no shortage of data, resources or ambition at Carvana, and we are excited to bring on people who share our desire to leverage data and technology to accelerate our disruption of the traditional car buying experience.

What you'll be doing

• Flexing Your Technical Muscle:

• SQL isn't just a language, it's our daily dialect and second language. It's the tool that empowers us to dive deep and make sense of our data.

• You'll be a wizard with business intelligence tools like Tableau, Snowflake and Excel/Google Sheets to solve problems.

• As a visual storyteller, you'll transform raw, unstructured data into compelling narratives, meticulously choosing the most effective visualizations. Your craftsmanship will turn information into inspiration, distilling data into precise insights that captivate and inspire.

• Your curiosity won't just drive you, it'll define you. Your technical ability and statistical knowledge won't allow you to be content with just scratching the surface; you'll dig deeper to find the truth in the data, the story behind the numbers.

• Being A Stellar Partner:

• You initiate and drive analyses that lead to operational improvement and process optimization within Customer Care.

• Your unwavering commitment to execution will see you setting and exceeding expectations. Your self-motivated approach will result in well-executed plans, delivering constant value to the organization.

• You'll efficiently break down complex problems using logical reasoning. As a Senior Analyst, you'll balance independent work with team collaboration, adapting to new information and adjusting priorities when necessary.

• Your domain expertise and thought leadership will make you a respected figure among stakeholders. Recognizing the power of collaboration, your ideas will influence not just the team, but the entire industry.

• As a Senior Analyst, your leadership will shape the future of our team, guiding junior members through example and knowledge-sharing.

What you should have

• 4+ years of experience in data, reporting, or analytics.

• Advanced SQL skills, with experience using SQL to perform analysis and standardize queries.

• Experience developing, deploying, and maintaining enterprise level reports using BI tools such as Tableau, Power BI, Looker, Streamlit, Excel/Google Sheets or other relevant technologies.

• Understands data warehousing concepts.

• Ability to communicate in an effective and efficient manner with a wide range of technical and non-technical stakeholders, including senior leaders.

• Ability to prioritize and execute tasks in a high-pressure, constantly changing environment.

• An impulse for taking ownership and introducing structure and simplicity when faced with vague, complex problems.

• An obsession for detail and quality.

• A bias for action.

What makes you stand out

• Past experience working in Customer Care roles, or directly supporting analysis and reporting for customer care stakeholders to provide: customer satisfaction, net promoter score, first time response time, average handle time, first contact resolution, customer churn, customer retention rate, customer effort score, ticket volume, escalation rate.

• Past experience working with Salesforce, ZenDesk, ServiceNow, Zoom Call Center and other service applications.

• Experience using Python to parse, structure, and transform data.

• A Tableau Certification, Tableau Public profile, or visualization portfolio.

What we'll offer in return

• Full-Time Salary Position with a competitive salary.

• Medical, Dental, and Vision benefits.

• 401K with company match.

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.

• A great wellness program to keep you healthy and happy both physically and mentally.

• Access to opportunities to expand your skill set and share your knowledge with others across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

• A seat in one of the fastest-growing companies in the country.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.