Accenture, LLC West , TX 76691
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world's largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous improvement.
The Senior Data Analyst is responsible for supporting the Commercial Office with customer tool support, process support and reporting services. It also involves collaborating closely account executives and other commercial office tower leads to ensure business excellence, operations enablement and support functions to implement best practices, and design and execute business projects & programs. Work closely with executives to ensure SLAs and daily deliverables are on target. Ensure accurate and timely reporting of the daily metrics to all stakeholders.
Responsibilities will include:
Responsible to build strong relationships with executivesto develop technical and operational strategies and deliver solutions thatsupport business objectives of the account.
Identifying, creating & Monitoring SLA's,KPI's for the process, identifying improvement areas and implementing adequatemeasures to maximize customer satisfaction.
Improve service performance levels (SLAs)through effective implementation of operational strategies.
Understand the business requirements clearly andplan for effective utilization of resources, managing the change requests andrisk planning, etc.
Ensure consistency and standardization in the processes across teams.
Ensure that policies, processes, and business practices comply with and are maintained in accordance to business requirements.
Service Management and Continuous Improvement:
Minimum of 5 years of work experience
Minimum of a Bachelor's Degree
Proficient in MS office: Excel, PPT, OneDrive, OneNote
Power BI and SQL Server experience
Project management experience
Stakeholder management experience
Good communication skills
Multi-tasking and able to work under pressures
Demonstrated interpersonal skills
Self-driven and people-motivator
Strong problem solving skills
Excellent organization and collaboration skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.