Senior Customer Support Engineer

Revvity | About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity.

• To fulfill aftersales needs of customers in the assigned territory

• Responsible to maintain response time & uptime when providing services to customers

• Responsible for instruments installation and warranty service in the field.

• Responsible for billable service.

• Perform field service, maintenance and installation of instrumentation and the accessories.

• Provide Revvity customers in philippines with timely and accurate support

• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.

• Handle returned / disposal of instrument and accessories according to procedures

• Execute preventive maintenance calls as scheduled.

• Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.

• Maintains service spares and PM kit.

• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.

• Maintain service documentation / reports

To ensure that quality standards are maintained while servicing the equipment.

To maintain good communication at all relevant levels of customer organization.

In case, customer gives poor rating while taking feedback about our services, necessary support to be taken from colleagues and ensure that customer complaint is resolved.

• Knowledge Management

To continuously update the technical knowledge of products.

To develop applications knowledge.

To develop soft skills related to communication, selling and customer management.

• Cross functional support

To support all colleagues as and when necessary aligning to objectives of organization growth.

To help following up on contract status, Account Receivables and promoting service contract.

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