Senior Customer Success Manager - Telus Health (US Remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health's Employer Solutions supports the health and wellbeing of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platforms. We're committed to building the healthiest workplaces on the planet.

That's why we offer employers a range of services and tools to empower healthier, happier, and more productive employees with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

The TELUS Health's Employer Solutions team is focused on delivering high quality care through highly personalized care, enhanced employers and employees experiences and easy access to a broad range of services such as Employee Assistance Program (EAP) as well as primary care, preventive health, wellness, mental health, occupational and executive health.

At TELUS, our employees have access to high-quality well-being support and resources. We foster an innovative and collaborative work environment that supports your personal and professional growth. We value individuals and teams who bring passion and a commitment to excellence.

Join us and thrive.

Remote position located anywhere in USA

Our team and what we'll accomplish together

What you'll do

As a Senior Customer Success Manager, you will play a pivotal role in building trusted advisor relationships with our enterprise clients, driving higher employee engagement, and enhancing overall wellness through TELUS Health's innovative solutions.

Your strategic planning, management, and measurement skills will be key in ensuring the ongoing success of our customer base. Leveraging performance metrics and exploring new growth opportunities, you will be instrumental in driving business development. With a focus on outcomes, you will work closely with clients to define and achieve their success.

This is an exceptional opportunity to join a leading innovator in engagement and wellness solutions, offering a challenging and rewarding role. We are seeking a highly energetic and trusted relationship builder who is passionate about helping clients succeed. If you thrive in a collaborative and fast-paced environment, we invite you to join our team and make a significant impact.

Responsibilities:

• Retaining, growing and managing TELUS Health's large account portfolios

• Demonstrating a consultative client approach, with an ability to build strong relationships and partnerships with our clients, by developing a deep understanding of the clients' needs, cultures and business issues

• Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues and developing creative solutions for those issues

• Maintaining the highest level of client allegiance by developing relationships at all levels within the client organization, particularly the C-level executives

• Analyzing and interpreting data to recommend solutions to address workplace health issues

• Assisting with escalations, and solution planning

• Managing the account profitability including working with service delivery teams to support financially efficient management of the contract

• Alignment with Senior Leadership teams as required, and collaborate with Sales, Implementation teams and other enabling groups to represent the voice of our customer and impact processes in a positive way

• Participating in proposal development and presentations to prospective organizations and/or when existing clients go through a re-tendering process

What you bring

• 5 - 7 years of experience in Account Management, Success Management or other customer facing relationship role; experience in B2B sales is an asset

• Experience in providing premium level of service and personalized attention to C level clients

• Understanding Employee Assistance, Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market

• A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.

• High emotional intelligence and ability resolve conflict wherever it arises

• Desire and ability to negotiate and communicate successfully with clients

• Ability to be self-motivated and team-oriented

• Proficiency with essential tools such as laptops, email, Office apps, smartphones, and CRM applications such as Salesforce.

• Excellent organizational skills, combined with efficiency and exceptional follow through

• Availability for occasional in-person client meetings

• Undergraduate degree in Business, Human Resources, Psychology Health Sciences, or related field

Great-to-haves

• Excellent oral and written communication skills in Spanish is an asset

• Previous experience with HR, Wellness programs, and/or EAP considered an asset

#LI-SG1

#LI-Remote

#LifeAtTELUS

#HiringNow

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.