Nayya New York , NY 10007
Posted 2 weeks ago
About Nayya
At Nayya, we believe there's a better way to choose benefits. A more transparent, less confusing way for employees to control their health and financial potential. Powered by billions of data points and machine learning, our benefits experience platform delivers personalized decision support and guidance during open enrollment, new employee onboarding, qualifying life events, and in the moments that matter all year round. This is one of the most stressful and challenging situations consumers face - and we see that as an opportunity to build an innovative response that can help millions of Americans possess the control and understanding they deserve.
The Role
We are looking for a self-motivated and data savvy customer advocate with a natural ability to build relationships with our rapidly growing customer base. You'll be one of the early team members within this function, so you'll help us define customer success at Nayya. In doing so, we will look to you to build the playbook that will help us generate long term value for our carrier, broker, HR tech, and employer customer groups in the months and years to come. Our ideal candidate is a curious, results-oriented collaborator who is comfortable liaising between our customers and internal teams to influence our product roadmap, provide customer feedback, and uncover innovative ways to generate customer value.
Responsibilities:
Strengthen our customer relationships by delivering amazing support; you'll be the face and voice of Nayya with your customers
Be an analytical and adaptable partner with a focus on customers' objectives and opportunities
Engage with data to understand customer engagement, identify product enhancements, and promote user adoption
Track customers' value, retention, customer satisfaction and ultimately the expansion of Nayya's footprint
Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams
Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers
Prepare and present Quarterly Business Reviews
Qualifications:
5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment
A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships
Entrepreneurial approach, comfort with ambiguity
A socially-oriented advocate who is passionate about building relationships and managing stakeholders
Unafraid of going deep into the data to understand customer engagement and adoption
Passionate about creating technology experiences that empower users
An empowered ownership mindset
Strong project management and organizations skills, PMP experience is a plus
A clear, empathetic and proactive communicator
The salary range for New York based candidates for this role is $110,000- $140,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.
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Why Join Nayya?
Be an early employee of a quickly growing, VC-backed start-up - grow with us!
Have a meaningful impact on a platform that is scaling very rapidly
Contribute to a values-based culture with an emphasis on empowerment and autonomy
Work in a highly collaborative, cross-functional environment
Benefits include: Competitive pay, employer-paid healthcare, stock options
Nayya is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
Nayya