Senior Customer Success Manager

Green Street New York , NY 10001

Posted 6 days ago

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in Hoboken, Dallas, and London. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. Were building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

As a Customer Success Manager you will be responsible for driving long-term success and value for our clients. You will own all Customer Success activities for your assigned clients including new user onboarding, user support and training, and client advocacy. You will partner with Sales & Account Management to identify meaningful engagement opportunities to drive client value through higher product adoption and customer satisfaction.

Responsibilities:

  • Become an expert on the commercial real estate industry, Green Streets platform and our users workflows
  • Train users on the most effective ways to use Green Street to achieve their business objectives
  • Conduct Customer Success activities including user onboarding, training, and support
  • Proactively engage users at key touchpoints and expand the Green Street use case
  • Find new and creative ways to engage with clients and grow the overall value Green Street can deliver
  • Partner with Account Management to identify at risk accounts and improve retention outcomes
  • Work alongside Account Management to identify new groups of users within our clients who would receive value from using Green Street
  • Identify and advocate for clients needs throughout Green Street
  • Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
  • Become a trusted partner for our clients
  • Hit annual KPIs for user and usage growth, client health scores, and retention rates

Requirements

  • A Bachelors degree in finance, accounting, real estate, economics, or a related field or significant experience in financial services and/or commercial real estate
  • 5+ years experience in financial sales, relationship management, or client service environment
  • Superior relationship building skills and a passion for driving client value
  • Ability to think strategically and thoughtfully execute
  • Strong attention to detail and desire to provide exceptional service on each client interaction
  • Ability to present on complex topics in clear and concise manner

Benefits

  • Comprehensive benefits package including highly competitive medical and dental insurance
  • Company sponsored employee assistance program, life insurance and long term disability coverage
  • Health savings accounts and flexible spending accounts
  • 401(k) matching
  • Vacation, sick, and personal time
  • Company paid holidays and summer half day Fridays
  • Cell phone reimbursements & gym stipends
  • 16 weeks fully paid maternity leave & 2 week fully paid paternity leave
  • Green Street is an Equal Opportunity Employer
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Customer Success Manager

Splash

Posted 3 months ago

VIEW JOBS 9/3/2020 12:00:00 AM 2020-12-02T00:00 About Splash: Our mission is to develop the most innovative event technology on the planet to help marketers reach and engage their target audiences. From simplifying event asset creation to capturing attendee insights and measuring event impact, Splash enables marketers to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance. About the role: As a Senior Customer Success Manager, you will be a strategic advisor to our customers' in-person marketing initiatives and will oversee Splash adoption, ongoing engagement, expansion, and renewal initiatives within each account. You will understand our customers' marketing goals, how to measure event ROI, and you will work on a daily basis with Splash's Product, Support, and Sales teams to drive success. The position is a demanding and rewarding one. Key Responsibilities: * Serve as the primary relationship owner for an assigned book of Enterprise customers * Secure Renewals * Understand the dynamics of each customer's business and execute account playbooks to identify, generate, manage, and refer expansion opportunities * Proactively monitor and influence client health score * Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams, including measurement and communication of ROI * Prepare and support teams who will deliver Training, Support, and Project Management directly to customers * Develop expertise in Splash technology and Events marketing methodology in order communicate long-term roadmap and represent customer needs internally Qualifications: * 3-6 years of experience in a customer success or relationship management role * Strong communication skills * Excellent in-person and web presentations skills * Ability to think strategically and act tactically What's next? If you're interested in joining our fun, ambitious, and hardworking team, please send your resume. Splash is an equal opportunity employer. We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [privacy@Splashthat.com]. Splash New York NY

Senior Customer Success Manager

Green Street